Overview
Customer Experience Coordinator (CSR) Lead Jobs in Pinellas Park, FL at Joe Cool Home Services
Are you an organized, detail-oriented problem solver with a passion for delivering outstanding customer service? At Joe Cool Home Services we are good people helping good people—and we’re looking for a Customer Experience Coordinator to join our team!
Key Responsibilities:
Customer Service & Call Handling:
- Answer inbound calls and provide professional, friendly, and helpful assistance.
- Learn and follow call scripts while maintaining authenticity and a positive tone.
- Make outbound calls to schedule service appointments, follow up with customers, and confirm bookings.
- Handle customer concerns and complaints with patience and problem-solving skills.
- Stay up-to-date on the company’s service offerings to provide accurate information and recommendations.
Scheduling & Dispatching:
- Efficiently schedule and dispatch service calls, ensuring the right technician is matched to each job based on priority matrix, skill set, and availability.
- Monitor and adjust technician schedules throughout the day to accommodate urgent calls or rescheduling needs.
- Maintain communication between technicians, customers, and management to provide real-time updates on job statuses.
- Utilize ServiceTitan and other software tools for scheduling, record-keeping, and reporting.
Collaboration & Coordination:
- Work closely with the operations team to ensure seamless workflow and service delivery.
- Assist in tracking job opportunities, performance KPIs, and customer satisfaction metrics.
- Support training and coaching efforts to improve call handling and dispatching efficiency.
- Follow all company procedures and safety regulations to ensure compliance.
What We’re Looking For:
- A team player who enjoys collaborating with others to achieve shared goals.
- A problem-solver who can think quickly and make decisions in a fast-paced environment.
- A strong communicator with excellent verbal and written skills.
- Someone who is comfortable with technology and eager to learn new software tools.
- A detail-oriented professional who stays organized and proactive.
Qualifications:
- High school diploma or equivalent required.
- Experience in customer service, dispatching, or a related role preferred (home services industry experience is a plus!).
- Strong computer skills, including experience with scheduling software, CRM systems, and office applications.
- Ability to multitask and stay calm under pressure.
- Familiarity with ServiceTitan is a plus.
Benefits:
- Competitive pay with opportunities for growth.
- Medical, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off and holidays (including your birthday!).
- A supportive and team-oriented work environment where you’ll feel valued and appreciated.
If you’re ready to be part of a dynamic team that values both exceptional service and employee growth, apply today to join Joe Cool Home Services
Visit JOECOOLAIR.COM to learn more and apply.
Job Type: Full-time
Pay: $19.00 – $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Ability to Commute:
- Pinellas Park, FL 33781 (Required)
Ability to Relocate:
- Pinellas Park, FL 33781: Relocate before starting work (Preferred)
Work Location: In person
Title: Customer Experience Coordinator (CSR) Lead
Company: Joe Cool Home Services
Location: Pinellas Park, FL
