Overview
Customer Care Specialist Jobs in Richmond, BC at OmniSolu Technology Inc.
Full job description
We are the new standard for decentralized payments. Combining proprietary technology, robust partnership, and a real smart contract governed liquidity pool, we are bringing a revolutionary protocol to alleviate the pains of conventional crypto payments.
Find out more athttps://pelagotech.com/
As we continue to expand our operations, we are seeking an energetic team player, who is interested in Web3.0 and Crypto.
Responsibilities:
Sales Support
· Serve as the primary point of contact for assigned clients, understanding their unique needs, and providing personalized support and guidance.
· Responsible for new clients’ on-boarding process, including registration, account setup and other steps.
· Build and maintain long-term relationships with clients through regular communication, proactive outreach, and timely resolution of inquiries and issues.
Operations Support
· Provide training and guidance to clients on how to effectively utilize our digital asset management platform, including conducting demonstrations and delivering training sessions as needed.
· Ensure compliance with industry regulations and internal policies, providing guidance to clients on best practices for data security and regulatory compliance.
· Stay up-to-date on industry trends, market developments, and competitor offerings to inform strategic decision-making and enhance client satisfaction.
Project Support
· Collaborate with cross-functional teams including product development and technical support to address client needs and deliver solutions that meet their requirements.
Requirements:
· Bachelor’s degree in Business Administration, Finance, or a related field.
· Preferred to have worked in a financial institution, preferably in account management, customer service, or a related role.
· Proficiency in Mandarin (spoken and written) is mandatory, with the ability to effectively communicate with and support Mandarin-speaking clients.
· Strong attention to detail and organizational skills, with the ability to manage multiple tasks and prioritize effectively.
· Patience and empathy in dealing with client inquiries and issues, with a commitment to delivering exceptional service.
· Exceptional communication and interpersonal skills, with the ability to effectively engage with clients at all levels of the organization.
· Familiarity with digital asset management concepts, technologies, and industry trends is a plus.
Job Types: Full-time, Permanent
Pay: From $45,000.00 per year
Benefits:
Casual dress
Company events
Dental care
Extended health care
Flexible schedule
Life insurance
On-site parking
Paid time off
Vision care
Schedule:
Monday to Friday
Weekends as needed
Supplemental pay types:
Commission pay
Education:
Bachelor’s Degree (preferred)
Experience:
Sales support: 1 year (required)
Customer service: 1 year (required)
Administrative: 1 year (required)
Language:
Mandarin (required)
Work Location: In person
Title: Customer Care Specialist
Company: OmniSolu Technology Inc.
Location: Richmond, BC
Category:
