Overview
Customer Care Representative (Summer Job) Jobs in Markham, ON at Metergy Solutions Inc.
Full job description
Position Summary
This is a summer role to support high volumes of work at Metergy’s Customer Care Department. This will be a fully on-site role in our Markham, ON location.
Estimated duration is May-August
Responsibilities:
Canceling and re-billing corrections
Completing move in and move out field activities in the Customer Care and Billing (CCB) system.
Responding to telephone service requests in a fast paced environment on a queue; incoming calls
Electronic customer inquiries; Processing forms, applications and customer service requests emails
Setting up & maintaining customer accounts including various billing /payment programs
Researching, analyzing and providing resolution to customer billing complaints
Scheduling customer payment arrangements
Recording and tracking detailed customer interactions and transactions
Qualifications:
Currently enrolled in a post-secondary program/school
Ability to work 37.5 hours a week for the duration of the summer term
Strong inter-personal skills and ability to work well in a fast paced team environment
Clear and effective communication skills (in English -both oral & written with excellence in spelling and grammar)
Strong analytical / problem solving skills
Ability to remain calm and professional in stressful situations
Good keyboarding skills with experience with both Word and Excel software
Strong preference for previous Call Centre and/or Customer Service experience
About Metergy Solutions Inc. (“Metergy”)
As one of North America’s most experienced submetering providers, we’ve brought turnkey solutions to our clients for over 15 years. We help our customers effectively manage their utility consumption as we supply, install and remotely read electricity, water and thermal submeters. Across all building types, retrofit or new construction, we have the knowledge, equipment and staff to deliver a comprehensive solution from design, to implementation to billing. We are focused on maintaining strong customer relationships and value team collaboration to achieve our goals. For more information about Metergy, please visit us online https://www.metergysolutions.com/
Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.
Our Mission
Through trustworthy expertise in submetering solutions, we empower our clients to make their buildings more marketable and residents to reduce their energy consumption.
Metergy’s recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.
Title: Customer Care Representative (Summer Job)
Company: Metergy Solutions Inc.
Location: Markham, ON
Category:
