Overview
Customer Care Representative/reqID Jobs in Brampton – Ontario at DynaCare Inc
Title: Customer Care Representative/reqID
Company: DynaCare Inc
Location: Brampton – Ontario
Category: Healthcare, Administrative/Clerical
Position: Customer Care Representative – #2024-9661 (reqID)
Where YOU work, makes a difference.
Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care andwellnesssolutions that are convenient, understandable, and accessible. When youjoin our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, andthrive.
Are YOU our nextCustomer CareRepresentative?
TheCustomer CareRepresentative for the APS Contact Centre – Outbound calls will collect records on behalf of the insurance company and will be accountable for all contacts with all medical facilities with whom we have a request to forward patient medical records.
This is a remote full time 1 year contract working Monday to Friday 9 am- 5 pm (PST) or 12:00 pm – 8:00 pm (EST)
Assist in locating client’s medical office for report purposes.
Assist in medical records collection for insurance purposes
Ensure orders contain all the facility requires to allow production of a complete report and in a timely fashion
Strongattention to detailon follow-up calls (ensure to collect detailed information on delay for completion of reports
Contact clinics via phone and/or fax to obtain status of insurance report
Capture all call and facility information for every contact and payment for producing reports
Following SOPs to ensure compliance to the various insurance carriers and medical facilities
Maintain quality of calls while attaining daily processed calls quota
Any other tasks as assigned by Manager / Team LeadWhat YOU bring to the role:
You have completed Secondary School or equivalent
You have at least 1 year of office experience
You arecustomer-focusedwith a genuine care for patient’s health
Prioritize and self-manage within a deadline-oriented environment
Very detail oriented and a good problem solver
Strong computer skills
Passionate about supporting healthy lives with commitment and care? Pleaseapply todayand let us open the door to your extended career journey.
Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health andwellnesssolutions leader.
Dynacare is proud to be anequal opportunity employercommitted to the attraction, selection,advancement, andfair treatmentof all individuals. We believe that ourdiversityis our strength, so we employ adiverse workforceandrespectthe needs of all our employees.
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the DynacareAccommodationPolicy a request for accommodation will be accepted as part of the Dynacare hiring process.
#J-18808-Ljbffr
