Overview
Customer Care Representative Jobs in Sydney – Nova Scotia at Mass Markets
Title: Customer Care Representative
Company: Mass Markets
Location: Sydney – Nova Scotia
Category: Customer Service/HelpDesk, Sales
Position: Customer Care Representative Job Opening (Full-Time)
POSITION OVERVIEW
CUSTOMER CARE
REPRESENTATIVE JOB OPENINGSWe are looking for
customer care
representatives to support projects for a wide variety of clients.
You will
be responsible for answering inbound calls, handling customer questions and complaints, and seizing opportunities to upsell products when they arise. Candidates should have a social and positive demeanor, a
strong work ethic
, and have a track record of working well with customers. There are a wide variety of project openings available representing some of the most recognizable brands in the world.
Schedules vary by site and program; however, we can usually find something that works for everyone. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
————– – POSITION
RESPONSIBILITIES
WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?
This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing
exceptional service
, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.
Essential
Duties
Handle inbound and outbound contacts in a courteous, timely, and professional manner
Ensure first call resolution through problems solving and effective call handling Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
Accurately document and process customer claims in appropriate systems
Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
Comply with requirements surrounding confidential information and personal information
Escalate customer issues to the appropriate staff and managerial for resolution as needed
Attend meetings and training and review all new training material to stay
up-to-date
on changes to program knowledge, systems, and processes
Adhere to all attendance and work schedule requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on
building relationships
and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Qualifications
Must be
18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral
communication skills
The ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot…
