Overview
Customer Care Associate – Brian Jessel BMW Jobs in Vancouver, BC at Brian Jessel BMW / Pre – Owned
Full job description
Customer Care Associate – Brian Jessel BMW
Department:Service – Customer Care Call Centre
Status:Full-Time, Permanent role with Company Benefits
Location:1515 Boundary Road, Vancouver, BC, V5K 5C4
About Our Organization:
Brian Jessel BMW has been the leading BMW dealership serving the Lower Mainland for over 35 years, since 1986. As the leading BMW dealership across Canada, we believe our people are what determine the success of our company.
We pride ourselves on providing first-class service and a unique BMW purchasing experience to our clients. We carry forward our winning business formula to build and empower our team of 200 talented individuals.
Together at Brian Jessel BMW, we promote:
A Respectful and professional environment
Supportive and collaborative teams
Personal & career growth, as well as development opportunities
We continue to foster an environment of growth and success through regular assessments of our client’s experience and our employee’s engagement.
We welcome you to Work with us, Drive with us, and be a part of our Winning Team!
Benefits & Perks:
Company events
Employee assistance program
Extended health care
Store discount
Vision and dental care
Quarterly Team Buildings
Summary of Position:To provide a solution to our client interactions via phone, email, or face-to-face by consistently and efficiently communicating with clients to the ultimate BMW customer experience and enhance CSI.
Accountabilities & Responsibilities:
Answering inbound calls within 3 rings
Making outbound calls (service related)
Maintain and Update Tool Catalog
Schedule service appointments accordingly and in a timely manner
Asking correct questions when booking service appointments
Communicating with other departments
Create and update Customer files as needed
Assist and direct customers as needed
Assist advisors with Clients payments/paperwork, collecting signatures when needed
Handle client inquiries through multi-channel communication (telephone, email, face-to-face, chat etc.) to ensure the Ultimate Customer Experience
Communicates in a professional manner treating all with empathy and respect
Upsell recommended services when appropriate
Obtain and update customer database
Screen incoming calls and transfer them to the appropriate person or division when needed
Complete reminder calls for the next day’s service appointments via the client’s preference either by phone or email
Search for new Recalls once a week and contact the client to book an appointment.
Contact clients with special-ordered parts that have arrived and need to be installed.
Generate a report for Low mileage clients and contact them to see if they qualify for an appointment based on mileage.
Generate Warranty reports daily, review and print the list to call the customers
Maintain strong knowledge of BMW products, services, and processes through on-the-job training to answer customer questions effectively and promote a high-quality BMW brand identity.
Tactfully communicate company policies and procedures in a way that focuses on customer benefit
Perform administrative functions accurately by the given deadline
Work with CCC Supervisors to achieve daily, weekly and monthly departmental goals
Perform other duties and tasks as d…
Title: Customer Care Associate – Brian Jessel BMW
Company: Brian Jessel BMW / Pre – Owned
Location: Vancouver, BC
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