Overview
Customer Care Associate Jobs in Vaughan at Precise ParkLink Inc.
Company Description:
As Canada’s parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations.
Job Summary:
Reporting to the Site Manager, the customer care associate will be responsible for day to day customer care needs, which include but not restricted to answering inquiries, assisting with payments through various devices, and assisting customers. The ideal candidate will be required to be eager to learn, work in a team environment, and work independently.
Qualifications:
Strong computer skills, must have experience with Window; Microsoft Office Outlook, Excel, Word
Ability to learn new software /applications.
Must have excellent communication skills
Fluent in English
Excellent customer service skills.
Ability to operate independently as well as in a team.
Attributes:
Demonstrated ability to solve complex problems
Excellent technical communication skills: ability to explain complex solutions and processes clearly to others
Collaborative and demonstrates strong interpersonal skills
Self-managed while accurately following instructions
Ability to multitask effectively and stay positive and professional under high-pressure, fast-paced environments
Job Responsibilities / Duties:
Interact and assist customers via intercom or telephone.
Identify emergency and non-emergency situations on site.
Remotely access Parking control system to troubleshoot and provide level-1 customer support.
Manage incidents from logging, triaging, routing and escalation of open incidents using incident management software.
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company’s customer service policies
Other duties as assigned
30 Min Lunch Per Day Unpaid . Employee Will Be Required To Assist At All Smart Centers Locations Vaughan
Hiring Contact:
Please submit your resume to Craig Williams at [email protected].
Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.
Job Type: Full-time
Pay: $17.00 per hour
Expected hours: 7.5 per week
Benefits:
Dental care
Paid time off
Schedule:
Evening shift
Monday to Friday
Work Location: In person
Application deadline: 2024-05-08
Title: Customer Care Associate
Company: Precise ParkLink Inc.
Location: Vaughan
