CSR

An exciting opportunity has become available to join our team as a Customer Service Representative. You would be responsible for providing customer assistance in accordance with the position requirements and safety standards.

Key Responsibilities:

• Responsible for growth of assigned customers in conjunction with Strategic Account Manager, Business Development Managers and local Territory Managers.
• Developing new business from leads as well as providing leads to others on our team, will be expected.
• Ability to transact a large volume of sales while maintaining a high accuracy rate.
• Deal and follow through on customer inquiries and complaints.
• Work with vendors to attain, On Time delivery dates, and adjust vendor processes to meet the needs of your customers.
• Investigate and track orders, transfers and purchase orders to completion.
• Maintain an expedite report to minimum 9% accuracy, daily.
• Participate with Internal groups to build large RFP’s and proposals.
• Continued upgrade of product knowledge. Vendor sessions, on-line, and constant research and self-development a must.
• Read, understand, and follow Vallen’s health, safety, and environment policies and all applicable OH&S legislation/regulations.
• Actively participate in Vallen’s health and safety management system, including training, audits, assessments, safety meetings, and inspections.
• Identify, control, and report workplace hazards including following WHMIS/TDG requirements and reporting near misses.
• Report workplace injuries immediately and participate in any return-to-work programs or requirements.
• Be fit for duty and physically capable of performing all required tasks.

Required Qualifications:

• At Least 3 years’ Experience in safety, MRO and industrial distribution.
• An ability to transact a large volume of orders efficiently.
• Broad exposure to the various inventory systems.
• Excellent interpersonal and communications skills with the ability to work in dependently and as a group.
• Demonstrate exceptional organizational skills and attention to detail.

Proficiency in Microsoft Office applications. (Data management

• – Pivot tables, Sub totals, etc.) an asset.
• The ability to meet deadlines and prioritize workload in a very fast paced environment.