Overview
CSR (Customer Service Representative) Jobs in Edmonton at MC Dispatch
MC Dispatch is Growing.
We are looking for full-time CSR’s to support our inbound/outbound call centre. If you have customer service skills, high attention to detail, quick learner, and friendly, please apply.
Some Responsibilities and experience are as follows:
This position you must be able to rotate on weekends.
Access and process information
Routing drivers jobs to their
Address customers’ complaints or concerns
Answer inquiries and provide information to customers
Arrange for billing for services
Perform general office duties
Receive and log complaints
Receive payments
Review jobs and bill them accurately.
Computer and technology knowledge
Database software
Internet
MS Excel
MS Outlook
MS Windows
MS Word
Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Tight deadlines
Work under pressure
Repetitive tasks
Personal suitability
Punctuality
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Organized
Reliability
Team player
Benefits
Health benefits
Dental plan
Health care plan
Vision care benefits
Job Types: Full-time, Permanent
Pay: $16.00-$20.00 per hour
Expected hours: 44 per week
Benefits:
Casual dress
Dental care
Extended health care
On-site parking
Vision care
Schedule:
8 hour shift
Every Weekend
Monday to Friday
Weekends as needed
Supplemental pay types:
Overtime pay
Ability to commute/relocate:
Edmonton, AB T6B 3M6: reliably commute or plan to relocate before starting work (required)
Application question(s):
Do you have experience working at a courier or freight company?
Education:
Secondary School (preferred)
Experience:
Call center: 1 year (required)
Customer service: 1 year (required)
Work Location: In person
Title: CSR (Customer Service Representative)
Company: MC Dispatch
Location: Edmonton
