Overview
CSR (Customer Service Representative) Jobs in Toronto at Medipac International Inc.
Are you looking to build a career as a Customer Support Representative? If so, look no further. Medipac is an industry leader in the travel insurance market. You will work in a team environment, providing frontline communications to our clients. Our representatives provide information both over the phone and through email. Representatives have the opportunity to learn about all areas of the business, ensuring they can respond to a variety of inquiries while at the same time, enhancing their skill set.
The ideal candidate will have strong communication skills and must enjoy dealing with people within a call centre environment. The ability to listen and effectively manage our clients’ expectations and needs in a professional and positive manner, will be the key to your success. Training is provided on our products and services.
Additional benefits include a fitness subsidy program and employee-based incentives (i.e. sporting event tickets)
Job Description
In this role you will:
· Answer client inquiries
· Complete orders
· Process transactions
· Be accurate and detail-oriented
· Handle several tasks and changing priorities
· Respond to and resolve customer inquiries using standard procedures and escalation protocols
· Connect both verbally and in writing with clients, other department staff or peers in a calm, courteous, professional and effective manner
· Assist the team by respecting coworkers and remaining dedicated
Be willing to upgrade skills
Have a good attendance record
Requirements:
· Completed Post-Secondary Education or high school diploma with a minimum of 1 year of customer service experience
· Fluency in English is a must, both written and verbal (additional languages an asset)
· Be available for evening and weekend shifts
· Attention to detail, with the ability to multi-task
· Well-developed listening, customer engagement and service skills, both on the telephone and in-person
· A strong communicator, both written and verbal
Comfortable working in a fast-paced call centre environment; is able to take initiative.
· Proficient keyboard skills
· Proficient in Microsoft Office and Outlook
Our Office is located in Toronto (North York) just off of Hwy 401 and DVP, and is accessible by TTC transit. Free parking is also available for those who drive. Hours are full-time (40 hours/week), with assigned shifts available between 8:00AM and 8:00PM Monday through Friday, and weekends.
Candidates must be available to work full time, be flexible with shift start times and be able to work weekends on a rotational basis.
Only those selected for further consideration will be contracted. Medipac is committed to supporting diversity and accessibility, where all employees and customers feel valued, respected and supported.
Job Type: Full-time
Pay: $19.00 per hour
Expected hours: 40 per week
Benefits:
Company events
On-site parking
Paid time off
Schedule:
10 hour shift
8 hour shift
Day shift
Evening shift
Holidays
Monday to Friday
Weekends as needed
Ability to commute/relocate:
Toronto, ON: reliably commute or plan to relocate before starting work (preferred)
Education:
Secondary School (preferred)
Experience:
Customer Support & Client Services Occupations: 2 years (preferred)
Customer service: 2 years (preferred)
Work Location: In person
Expected start date: 2024-05-13
Title: CSR (Customer Service Representative)
Company: Medipac International Inc.
Location: Toronto
