Overview
CSR (Customer Service Representative) Jobs in Brampton at The Party Centre
The Party Centre is a full service event rental company. www.thepartycentre.com
We are currently looking for a friendly and energetic inside sales and customer service representative with the ability to also assist with office management and organization. You will play a crucial role in ensuring the smooth operation of our office and providing exceptional administrative and customer support. If you have excellent organizational skills, strong attention to detail, and enjoy working in a fast-paced environment, we would love to hear from you.
Answer all inbound telephone calls and email responses to customer inquiries.
Listen, understand and help resolve issues for customers.
Input all orders and customer information into the system, generating quotes and updating orders.
Troubleshoot customer issues and work with internal teams to help work through problems that arise.
Continually improve quality and response time for customer inquiries. Issue invoices and accept returns, following company procedures. Must be meticulous, focused and have attention to detail.
Deal with walk in customers in a helpful manner
Help back staff with order picking and with returned inventory
Help back staff with counting and inspection of returned Rentals
Assist with filing and office organization
Required Skills
Must be able to multi task
Must have strong interpersonal and communication skills
Must be able to function well in a busy environment
Must have good time management skills
Excellent file management skills to maintain accurate records
Must have a good work ethic
Excellent command of the English language, both written and verbal
Must be able to work Saturdays
Friendly and courteous to customers and co workers under all circumstances
Must be able to work in a team and also independently when required
Good analytical skills and accounting skills are an asset
Mature and responsible personality
Job Types: Full-time, Permanent
Pay: $17.00-$18.00 per hour
Expected hours: 25 – 44 per week
Flexible Language Requirement:
French not required
Schedule:
Day shift
Monday to Friday
Weekends as needed
Education:
Secondary School (preferred)
Experience:
Call center: 1 year (preferred)
Customer service: 1 year (preferred)
Office: 1 year (preferred)
Work Location: In person
Title: CSR (Customer Service Representative)
Company: The Party Centre
Location: Brampton
