Overview
CRM & Tech Support Administrator Jobs in Chilliwack – British Columbia at David Kennedy Recruitment
Title: CRM & Tech Support Administrator
Company: David Kennedy Recruitment
Location: Chilliwack – British Columbia
Category: IT/Tech, Customer Service/HelpDesk
Position: CRM & Tech Support Administrator
David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and
innovative
approach to recruitment services, acting as liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied. David Kennedy Recruitment is working with a young financial/FX company led by a management team with over 20 years of experience.
Their mission is to simplify trading complexities and deliver excellence to clients across multiple continents and countries. Position: CRM & Tech Support Administrator
Location:
Remote from anywhere in the world
Employment type:
Service Agreement/Self-employment (no Employment contract option available) Remuneration:
Fixed monthly payment
RESPONSIBILITIES:
Manage and maintain the company’s CRM system, ensuring optimal functionality and data integrity Configure and customize system settings based on user needs and business requirements Create and maintain user profiles and manage access permissions Generate reports and analyze data to provide insights into client behavior and trends Provide ongoing training and support to users on CRM functionalities Provide prompt and courteous technical support to clients, troubleshooting and resolving issues related to the trading platform, account management, and other functionalities Communicate effectively with clients to understand their issues and provide clear solutions Document and escalate complex issues to the appropriate technical team members Maintain and update knowledge base articles and FAQs Stay
up-to-date
on company products and services
REQUIREMENTS:
Minimum 1+ year of experience as a CRM administrator or similar role Prior experience in the CFDs/FX/iGaming or similar sector and field is a necessity Excellent command of English language
Demonstrated proficiency
with a leading CRM platform (e.g., Salesforce, Hub Spot) Strong understanding of CRM best practices and data management principles Strong understanding of computers and basic troubleshooting techniques Excellent organizational and
communication skills
OFFER:
Competitive remuneration An opportunity to build a company and grow in it Private medical insurance The freedom and
flexibility
of fully
remote work
Collaborative
and supportive
team environment
