Overview
Contract Support Manager Jobs in Guelph, ON at DNV
Full job description
About us
We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.
As a trusted voice for many of the world s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.
About Business Assurance
We help companies ensure compliance, build high-performing management systems, and meet competence needs within a wide range of industries. DNV helps companies understand Working with us, you can be involved in technically challenging and innovative projects worldwide demanding a broad variety of expertise. Our strong focus on research and innovation opens an array of opportunities, and allows you to engage in projects which develop next generation solutions. and manage their risk picture through our management system certification and training portfolios.
About the role
DNV Business Assurance Group is seeking aManager for the Contract Support Teamwho will lead the team in supporting Operations and Sales with quote generation as well as contract amendments or revisions. The Contract Support Team Manager will be responsible for the oversight of team performance, management of Key Performance Indicators as well as supporting the team in quote generation for all Business Assurance clients, including large, complex clients and determination of sampling plans. As the primary point of contact, the Contract Support Team Manager will work closely with the Inside & Outside Sales Team, Operations and auditors in calculating the audit days and developing sampling plan for all clients, including large multi-site, multi-standard projects. The Contract Support Team Manager will work in accordance with DNV overall goals and policies and will actively promote, support and facilitate the fulfilment of DNV’s Purpose, Vision, and Values, and shall foster a culture of cooperation across North America and with other DNV units.
What You’ll Do
Overall responsible for contract support team, ensuring timely and accurate process of new and existing client quotes in accordance with DNV and accreditation requirements
Coordinates with Technical, Legal and other departments for needed approvals
Communicates directly with the clients as needed to develop sales or Renewal quotes, and contract amendments
Well-versed on industry standards and quoting requirements; able to support with quoting for any standard
Develops sampling plans; responsible for approving audit day calculations as required
Responsible for oversight of team workload and redistribution of tasks as needed
Management of team KPIs
Possesses extensive knowledge of DNV systems and quoting tools and serves as Super User to support the team; liaise with global team as needed
Interacts with other departments including Sales, Operations, Technical, and auditors to ensure a superior customer experience
Ensure Technical reverts are resolved quickly to prevent delays in certification
Prepares monthly reporting on team output, assists and implements process improvement initiatives
What we offer
What we offer
Generous paid time off (vacation, sick days, company holidays, personal days)
Mult…
Title: Contract Support Manager
Company: DNV
Location: Guelph, ON
Category:
