Overview
Continuing Care Specialist (virtual care) Jobs in Remote at Clinical Sleep Solutions
Clinical Sleep Solutions is part of Canada’s largest independently owned obstructive sleep apnea treatment group, that delivers a patient-centric health care experience through our clinic operations across Vancouver. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve the lives of everyone who allows us the privilege of participating in their health care. Built on a model of continuing care, we believe that if we do right by a patient we will create a lifetime relationship. If you aspire to change the lives of those we serve, then we may have a wonderful opportunity for you.
We are currently seeking a Continuing Care Specialist to join our team.
The Continuing Care Specialist owns the patient relationship once they have graduated from the ongoing care of the Clinician and are accountable to ensure the patient has everything they need to ensure ideal patient outcomes through follow up and education on our products and services.
Key Accountabilities
Contacting patients to check in on how they are progressing with their treatment and discuss ongoing equipment needs to ensure highest level of care and optimal therapy.
Processing orders of new equipment for the patients.
Booking appointments with Clinicians where patients express concern with their treatment program.
Specific Accountabilities
Maintaining patient database to ensure timely follow up.
Call patients to assess their needs, ensuring their equipment is working properly and replaced within the approved manufacturer’s guidelines.
Answer patient calls, emails and questions, including insurance submissions.
Discuss cost of service, insurance coverage, and payment options with the patient.
Liaise with insurance companies on behalf of and/or in conjunction with patients in order to determine insurance entitlements.
Reviewing clinical data with patients and discussing specific therapeutic issues as required.
Confidentially manage patient accounts.
Work as a team player to ensure each patient receives the best service possible.
Keep current on various products and services from our vendors.
Have the ability to perform basic clinical data interpretation.
Perform other related duties as assigned.
Success in this role will depend on your ability to listen and understand what is important to our patients and provide a product solution that best meets their needs. You are comfortable working in a goal-oriented sales environment that values integrity and delivering an exceptional patient experience. You enjoy dealing with patients and want to make it easy and effortless for them to get what they need. Your relentless pursuit of exceptional patient care is embedded in everything you do.
Dedicated to representing the communities in which we live and work, we embrace diversity throughout our organization and encourage members of equity groups to self identify during the application process. We thank all candidates for their interest; however, only those selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
Vision care
Flexible Language Requirement:
French not required
Schedule:
8 hour shift
Monday to Friday
No weekends
Supplemental pay types:
Bonus pay
Application question(s):
What are your salary expectations for this position?
How did you hear about this role?
Experience:
customer service: 1 year (required)
sales: 1 year (preferred)
call center: 1 year (required)
Work Location: Remote
Title: Continuing Care Specialist (virtual care)
Company: Clinical Sleep Solutions
Location: Remote
