Overview
Compliance Consultant Jobs in Waterloo, Canada at Manulife
Title: Compliance Consultant
Company: Manulife
Location: Waterloo, Canada
Category:
Location: Waterloo
The Compliance Consultant will provide ongoing support to our Canada Segment Individual Insurance, and Affinity businesses. Responsibilities will include handling inquiries and questions from our business partners, providing support on new and existing initiatives, legislation, and other regulatory compliance functions as may be required. The incumbent must have a detailed knowledge of applicable compliance requirements, industry issues and be familiar with insurance to consult on and develop solutions that meet business needs.
The individual in this role is a self-starter and collaborative partner to our business. This role will interact with Management, Legal Counsel, Segment Compliance, Internal Audit, industry peers and regulators.
Position Responsibilities:
Develop, implement, and maintain compliance programs, policies and procedures to help ensure that the business unit meets regulatory and risk-based compliance requirements.
Assist in reviewing and interpreting legislation and communicate regulatory requirements in plain language to our business partners.
Participate in segment, global and/or industry discussions regarding compliance programs and regulatory changes.
Assess the risk of compliance requirements and provide guidance to the business unit as to potential approaches to risk avoidance or mitigation.
Monitor and assess the effectiveness of compliance-related procedures and controls and assess adherence to these controls by the business unit.
Identify and/ or report significant regulatory compliance issues, providing guidance to the business unit as to remediation and escalating compliance issues to the CCO.
Develop, update & deliver training materials/programs for compliance team and business partners.
Consult as an active compliance partner on business unit, cross segment and global initiatives and projects to facilitate business objectives while maintaining compliance with regulatory requirements and internal policies and standards.
Respond to compliance inquiries and escalations from all areas of the business unit and provide timely and creative solutions that address the needs of the client, the advisor and Manulife, while satisfying regulatory requirements and Manulife policies and standards.
Provide assistance in responding to audits, regulatory examinations and investigations where required.
Required Qualifications
3–5 years of compliance experience within the financial services industry.
University degree; industry courses or professional certifications are an asset.
Strong knowledge of Insurance products, services, distribution channels, and operations.
Solid understanding of applicable laws, regulations, industry rules, guidelines, and compliance‑related risks.
Demonstrated professional judgment, integrity, and adherence to high ethical standards.
Bilingualism (English and French) is an asset. If the successful candidate is in Quebec, proficiency in both languages will be required to support our business partners from various provinces outside of Quebec.
Core Skills & Competencies
Strong analytical, investigative, and interpretive skills.
Excellent verbal, written, and presentation skills, with the ability to communicate complex information clearly and concisely to diverse audiences.
Strong interpersonal skills with the ability to build and maintain effective relationships across all levels of the organization, including senior management and external stakeholders.
Excellent organizational, prioritization, and time‑management skills.
Critical Thinking & Decision‑Making
Ability to assess information, integrate technical knowledge with sound judgment, and make practical, well‑reasoned recommendations.
Ability to identify, articulate, and assess risk and business impact, and appropriately challenge the status quo.
Ability to ask insightful questions, adapt thinking based on new information, and anticipate downstream business impacts.
Business Partnership & Influence
Ability to provide clear, effective compliance guidance to staff at all levels of the organization.
Ability to work collaboratively with business unit partners, actively listen, provide constructive feedback, and influence outcomes.
Key…