Overview
Community Service Clerk (Bylaws) Jobs in North Vancouver, BC at District of North Vancouver
Full job description
Job Status
Regular Full-Time
About Us
Home to vast parkland and attractions including Grouse Mountain, Lynn Canyon and Capilano Suspension Bridge, the District of North Vancouver is inspired by nature, and enriched by people. Designated one of BC’s Top Employers for six years, the District offers exciting professional development opportunities and a competitive total compensation package including a nine day fortnight and hybrid work options. This is an exciting time to join the District, as we embark on a range of initiatives to transform digital service delivery, customer experience, and our approach to climate action. Known for being a flexible, family-friendly employer with an inclusive workplace culture, the District of North Vancouver is an exceptional place to work. If you are civic-minded and interested in making an impact on people and businesses on the beautiful North Shore, consider working for the District of North Vancouver.
Position Overview
The Planning, Properties and Permits Division has a regular full-time opportunity available for a customer service and detail-orientated Community Service Clerk to work with the Bylaw Services Department.
The duties of this position include:
Answering the Bylaw Services phone, email, front counter and other enquiries and providing information and assistance to the public on Bylaws and related activities and procedures.
Creation of letters and imaging records.
Preparing and maintaining investigative files and records, provide background support such as existence of District permits, maintaining databases, and processing time entry for payroll.
Organizing and taking minutes in meetings and bylaw schedules.
Maintain disputed bylaw notice database and adjudication records, and screen disputed bylaw notices.
Constant and extensive public contact and requiring strong customer service, communication and conflict resolution skills, tact, discretion, sound judgement and team skills.
The successful applicant has:
Sound knowledge of business English and office procedures.
Sound knowledge of the applicable sections of various bylaws.
The ability to perform assigned clerical, keyboarding and related duties, and make independent decisions in accordance with departmental rules, regulations, policies and procedures.
The ability to deal effectively with the public, other members of Bylaw Services, council, staff, business owners, contractors, community associations, RCMP, and other external contacts in processing inquiries and complaints; and provide a variety of factual information and related services in a professional, tactful and confidential manner, plus be able to work under pressure and function effectively while dealing with contentious matters and difficult customers.
The ability to perform accurate mathematical calculations and be proficient with MS Word, Document Management, Excel, Access, EnerGov and Report a Problem, Tempest, MS Outlook and other software applications.
Qualifications
Completion of Grade 12, supplemented by related courses, plus sound related clerical experience, preferably involving public contact in a municipal environment OR an equivalent combination of training and experience. The ability to obtain RCMP security clearance is required.
Details
Salary:
The pay range for this unionized position is $29.48 to $34.63 per …
Title: Community Service Clerk (Bylaws)
Company: District of North Vancouver
Location: North Vancouver, BC
Category:
