Overview
Collections Support Administrator Jobs in Beaupré at Money Mart
Title: Collections Support Administrator
Company: Money Mart
Location: Beaupré
Category: Administrative/Clerical, Customer Service/HelpDesk
Location: Beaupré
Job Description
The Collections Support Administrator provides support by responding to internal and external collections-related requests. The main goal of a Collections Support Administrator is to quickly and accurately resolve all customer issues. This role requires high level knowledge of collection policies and the ability to make accurate decisions based on available information.
RESPONSIBILITIES
Consistently delivering an elevated standard of customer service in a prompt and timely manner
Keeping current on email communications and workflows, making necessary updates to customers’ accounts.
Responding to inquiries from stores, collections teams, and customers alike.
Proficiently navigating multiple systems to gather pertinent information related to customers’ accounts.
Using various software’s and programs to complete admin tasks related to collections process
Applying accurate result codes when making adjustments and documenting account activities.
Demonstrating adeptmultitasking, effective prioritization, and organizational skills
Knowledgeable in collections procedures, policies, and industry best practices.
Qualifications
EDUCATION
High School diploma/GED
EXPERIENCE
Experience working with call center technology, telephone monitoring software and Microsoft office products.
Previous collections experience helpful
SKILLS
Ability to multitask
Ability to meet tight deadlines
Excellent interpersonal andcommunication skills
Customer service oriented
Additional Information
Note to Internal Applicants:
All internal applicants are required to notify current manager regarding interest in applying for this role.
