Overview
Client Success Manager (Automotive) Jobs in Toronto, Ontario at Audi RED
Title: Client Success Manager (Automotive)
Company: Audi RED
Location: Toronto, Ontario
About Audi REDWelcome to Audi RED, a new and exciting opportunity to change the way partners work together. Audi RED is an organization founded on a true partnership between BIMM Management Group, a leading Toronto based digital and technology agency, and Audi, the automotive brand shaping the future of premium mobility.
Audi RED aims to be the technology center of North America and eventually the globe for Audi’s digital experience ecosystem. It will be the center of excellence, innovation, design, and delivery. Built upon the foundation of a longstanding partnership, and a commitment to collective growth and success, Audi RED will be the bridge between agency and product, delivering the utmost in customer experience and service design through technologically driven solutions.
Who we’re looking for
Audi Red seeks a skilled Client Success Manager to support a group of OEM Auto Dealerships in North America. This role acts as a bridge between various teams and stakeholders, focusing on program enrollments, support, training, issue resolution, and monitoring performance metrics to enhance conversions.
Responsibilities
Serve as a link between dealers, field reps, third-party vendors, and internal stakeholders
Offer support and training on the platform and related analytics programs
Resolve issues from dealers or third parties (B2B and B2C)
Monitor and improve performance metrics for dealers and related brand websites
Help educate field teams and promote program awareness among stakeholders
Assess and ensure content quality, accuracy, and relevance on websites
Implement strategies to improve conversion rates and user experience
Regularly update website content and keep it current
Track performance of content pieces using analytics tools
Evaluate content’s impact on user experience and conversion rates
Ensure content complies with legal and industry standards and is accurate
Requirements
At least 5 years of experience in website management or digital marketing
2+ years automotive industry experience and/or 2+ years account management experience
Technical Proficiency: Skilled in web analytics tools (e.g., Google Analytics) and familiar with SEO principles and CMS platforms
Analytical Skills: Ability to interpret data, generate insights, and make data-driven decisions
Digital Marketing Expertise: Knowledge of PPC campaigns, social media, content marketing, and email marketing
UX/UI Understanding: Familiar with best practices to enhance website usability and conversion rates
Project Management Skills: Experience managing website projects and overseeing updates and improvements
Leadership and Communication: Strong leadership and communication skills to manage relationships and convey recommendations
Problem-solving and Adaptability: Ability to identify and solve website performance issues and adapt to changing trends
Nice to have
Bilingual (French and English) a strong asset
Certifications
Relevant certifications in web analytics, SEO, digital marketing, or project management are a plus
What’s in it for you?
Work Life Balance: Paid vacation and additional shutdowns around holidays to allow us to reset and recharge so we come back better for our customers
Benefits: We offer premium full health benefits so you get the coverage you need, as well as a work from home set up allowance to get you comfy.
Culture: We’re passionate a…
