Overview
Client Service Team Lead Jobs in Montréal, QC at BNP Paribas
Full job description
CLIENT SERVICE TEAM LEAD (JOB NUMBER: OPS-021424-001-SOS)
In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal’s Top Employers in 2023. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal.
The position at a glance
The Client Service Team Lead is tasked with the following main missions:
1) Handles staff management, operational team coordination activities and acts as the SME & Training coordinator for eBanking products & Solutions.
2) Assist in implementation & coordination of Cash Management & Trade Services/platforms.
3) Providing the “Americas” corporate clientele with support for complex eBanking issues/topics related to their eBanking Corporate Banking products.
Knowledge on products (Technical & Functional) as well as on legal documentation is an integral part of the role. The Client Service Team Lead will also support complex issues faced by clients on the various e-Banking solutions, assist to test files, provide UAT support, escalation to other teams when appropriate, seek out answers, and follow up on all client inquiries including those beyond their area of expertise and remit. The position will require development and understanding of both business knowledge and technical understanding of the services provided by BNP Paribas.
In detail
Management of staff and coordination of day-to-day activity of team.
Follow the internal control framework to ensure reliability and traceability of the work done.
Ensuring roll out of BNP Paribas Cash Management and Trade banking services to clients is smooth, managed in accordance with procedures/policies and within agreed times lines (Including Basic Implementation, Documentation, Testing, RFP Presentations/Demos and support type functions)
Assist the team in providing day to day support for clients and internal teams on technical and complex eBanking Product, file support questions relating to the Cash Management and trade services offered by BNP Paribas and coordinate with other teams as needed
Assist with projects in collaboration with Local IT, Cash Management and Trade product managers when required.
Provide feedback on customer experience either via standard tools (call log, reports) or on an ad hoc basis (crisis escalation to line Manager and Relationship Manager):
Maintain expertise on all product lines (Cash & Trade) and systems applicable. Continuously enhance and acquire new knowledge relating to relevant product offerings of BNP Paribas in line with any product enhancements and/or regulatory changes, ensure knowledge transfer within the team.
Participation in department meetings and other activities of the bank as well as handle various tasks/projects which may be assigned by manager from time to time
Ø N.B. – The chosen candidate must be available to work extended hours and on Canadian, US Holidays & weekends.
The strengths and skills that will help you succeed
University degree, preferably Bachelor in Business Administration or IT
Minimum 5 – 7 years of work experience in the field of banking operations/Client Service/Cash Manag…
Title: Client Service Team Lead
Company: BNP Paribas
Location: Montréal, QC
Category:
