Overview
Client Service Supervisor Jobs in Calgary, AB at Sunbelt Rentals of Canada
Full job description
Are you looking for an opportunity to be part of movie production? Sunbelt Rentals Film & TV, previously known as William F White International Inc. , the largest movie equipment rental company, is looking for a Client Services Supervisor to join us. With offices across the country, Sunbelt Rentals Film & TV services productions of all sizes from coast to coast and houses an extensive state-of-the-art inventory. Our job is to help bring the magic of storytelling to life, by supporting our clients as their go-to Partners in Production.
The Client Services Supervisor oversees the Client Services (CSR) & Rentals Desk department, fostering a positive & collaborative team, working closely and cohesively with internal office and warehouse operations to best serve on-site clientele.
Responsibilities:
Supervise, coordinate & assign the day-to-day activities of the team, ensuring they have the information, tools and resources needed to perform their jobs efficiently and effectively.
Coordinate and oversee production assignments, Resolve any conflicts, or feedback from staff or customers
Generate reports as necessary, ensuring CSRs are taking appropriate measures to mitigate late returns.
Oversee and assist with check-ins and check-outs of equipment packages
Elicit feedback from production crews on current level of service and address areas of improvement, fielding any customer concerns or complaints and ensuring they are addressed in a timely manner.
Receive and appropriately distribute order documents from the CSR department to warehouse floor staff.
Collaborate with the Rental Inventory Coordinator to correct inventory discrepancies
Perform CSR related duties, provide day-to-day support to productions in the regional offices.
Qualifications:
Exceptional customer service skills with a minimum of 2 years customer service experience
Minimum 2 years related industry experience, preferred
Minimum 2 years’ experience leading a team, preferred
Proficient in Microsoft Office
Experienced with inventory control systems, knowledge of RTPro, an asset
Demonstrated ability to work well autonomously and in a team environment
Ability and willingness to delegate tasks, take initiative and lead
Willing to work alternate hours, as necessary
We Support our Team before anything else – Join us, you will be able to
Enjoy competitive wages and a comprehensive benefits program
· Prescription, paid sick day & vacation, vision coverage, short- & long-term disability coverage
· Group RRSP plan, company-wide profit-sharing program
· Tuition & Fitness reimbursement; Boots Allowance program
· We promote from within; you can explore your career to level up and get prepared for various roles
· Work with incredible team of people in a safety-driven culture
· Social committee with various events; We act with integrity and follow through on our commitments with high level of engagement
· We strive to build safe, healthy, inclusive, and sustainable communities
The physical demands of this rolerequire bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodation may be made to comply with applicable laws.
Sunbelt Rentals Film & TV requires applic…
Title: Client Service Supervisor
Company: Sunbelt Rentals of Canada
Location: Calgary, AB
Category:
