Overview

Client Service Representative Jobs in Burnaby, Canada at 019987 Hub International Insurance Brokers

Title: Client Service Representative

Company: 019987 Hub International Insurance Brokers

Location: Burnaby, Canada

Category:

Position: Client Service Representative, Employee Benefits

HUB International is continuously GROWING, and we are looking for individuals with an ENTREPRENEURIAL mindset to join our team!

We offer stability, career development opportunities, and a strong teamworking environment. Whether you’re just starting out in insurance, or a seasoned veteran, HUB can take you to your next career goal.

We are Proud to Offer

  • Competitive compensation
  • Comprehensive tuition financing and career-related training and development
  • Customizable flexible benefits options for you and your family
  • We promote work-life balance through flexible scheduling and hours
  • A progressive employee assistance program through Life Works
  • Mental and physical wellness initiatives
  • HUB Cares: we are a company that gives back and is active in the community

    • The Opportunity

    Our Employee Benefits Division is excited to welcome you into our client-focused culture. Join us with your years of group benefits experience as our next Client Service Representative
    . Here’s your chance to refine and develop your client service and analytical skills as a Permanent Full Time CSR in our Employee Benefits Division.

    This role will be based out of our Burnaby Still Creek Head Office.

    Our Burnaby Still Creek location is our head office and is centrally located in the Willingdon Business Park. The office location is centrally located in the Willingdon Business Park near Brentwood Town Centre. This location is easily accessible by the Gilmore sky train station with many shops, restaurants and other amenities nearby.

    The Responsibilities

  • Assist Consultants with all aspects of servicing group and individual accounts
  • Maintain accurate renewal calendar, communicate renewal timelines to Account Executives
  • Process documentation: renewals, proposals, claims history, customer correspondence
  • Maintain electronic and paper client/carrier files
  • Ensure accuracy of policy documentation from insurers before forwarding to the client
  • Contact clients regarding renewals and claims, update changes
  • Answer account related questions/requests from clients and insurers
  • Provide policy and coverage information to clients upon request or inquiry
  • Attend occasional client meetings with Consultants
  • Create marketing materials and presentations for Consultants
  • Act as liaison between Consultants and Corporate clients

    • The Requirements

  • Successful completion of LLQP or willing to obtain within the first year
  • 2+ years of experience in the employee benefits industry
  • Willingness to learn and take on increasing levels of responsibility, including client communication
  • Intermediate proficiency in Microsoft Word, Excel and Outlook
  • Good working knowledge of underwriting arrangements
  • Has a high attention to detail
  • Comfortable conducting employee education sessions and client administration orientation sessions
  • Good understanding of employee benefits plan analytics

    • Our Culture Starts with You

  • We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business
  • We want you to be INNOVATIVE and open to sharing your ideas
  • You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.
  • You are a TEAM PLAYER who positively impact those around them;
    We MOTIVATE each other to GROW TOGETHER
  • You work with a high degree of INTEGRITY and ACCOUNTABILITY

    • To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our !

    Department Account Management & Service

    Required Experience:

    2-5 years of relevant experience

    Required Travel:
    No Travel Required

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