Overview
Client Service Manager (Healthcare) Jobs in Kelowna, BC at Paladin Security
Full job description
Client Service Manager (Healthcare)
Job Duties:
Acts as the primary representative for Paladin Security within assigned portfolio, including but not limited to directly liaising and working closely with Corporate Protection & Parking Services, Health Authority administration, and other key stakeholders, both internal and external.
Assists in developing, implementing, maintaining and evaluating an overall security program within assigned portfolio, including Post Orders, Policy & Procedure Manuals, and OH&S programs.
Directly responsible for managing the security team within assigned portfolio, overseeing the selection, scheduling, training, coaching, mentoring and overall support for Site Supervisors, Shift Supervisors and Security Officers.
Assists in developing, implementing and maintaining security plans and high risk department evaluations. Establishes policies and procedures to support security plans.
Conducts risk assessments and provide recommendations for security and safety improvements upgrades.
Ensures site based contractual obligations are fulfilled, including but not limited to staffing requirements with a 100% shift-fill rate.
Promotes awareness of security and safety to health authority staff by developing, delivering and supporting informational and educational programs and participates in the review of evaluation of these programs in support of IHs Corporate Protection & Parking Services.
Assists in preparation and management of the budget for assigned portfolio and responsible for managing margins.
Serves as a contact with municipal police and other authorities for security related matters, and may consult on behalf of Paladin Security and Corporate Protection & Parking Services with other external agencies.
Represents Paladin Security and Corporate Protection & Parking Services by attending meetings and serving on committees and working groups.
Provides after-hours support for Security Operations within the portfolio, including providing emergency response to sites after hours.
Performs other duties as required.
Qualifications:
Successful applicant must have a minimum of 3 years security experience in a supervisory or managerial capacity, or a combination of experience and relevant experience /education, preferably in a health care environment.
The successful applicant will be an active member with the International Association of Healthcare Security & Safety (IAHSS) and must have, or be willing to work towards obtaining their Certified Healthcare Protection Administrator (CHPA) designation.
Skills and ability to lead, plan, organize, delegate and problem solve.
Proven ability to effectively supervise / manage people.
Computer proficiency in Microsoft Word, Excel, PowerPoint.
Ability to communicate effectively, both in writing and verbally, including delivering presentations to groups.
Ability to deal with others effectively.
Ability to function effectively in a highly dynamic environment.
Ability to demonstrate professionalism in all situations.
Physical ability to perform the duties of the position.
A diploma in Security Management, Criminology, Health Care
Administration or related discipline would be an asset.
Applicants must also have a valid driver’s license and a vehicle that will be used for work purposes.
Salary Range: $60,000 – $70,000/year
Paladin Security: Making the World a Safer and Friendlier Place because weCARE!
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Title: Client Service Manager (Healthcare)
Company: Paladin Security
Location: Kelowna, BC
Category:
