Overview
Client Relationship Executive Jobs in Greater Toronto Area, Canada at Noble Education Group
Title: Client Relationship Executive
Company: Noble Education Group
Location: Greater Toronto Area, Canada
Job Title: Client Relationship Executive
Organization: Nobel Education Group
Location: Brampton
Employment Type: Full-time
Salary: $21–$24 per hour (based on experience)
Work Days: 6 days a week
Company Description
Noble Education Group is a premier student recruitment company specializing in connecting aspiring learners with prestigious public and private colleges across Canada. Through its extensive network of partnerships with esteemed educational institutions, the company facilitates both onshore and offshore academic opportunities. Noble Education Group is dedicated to empowering students by guiding them toward fulfilling educational and professional aspirations. With a focus on excellence and precision, the organization ensures smooth and successful academic journeys within Canada's dynamic education landscape.
Role Description
The Client Relationship Executive is the dedicated custodian of the student experience at Noble Education Group. Acting as the primary point of contact following the initial sales inquiry, this role is responsible for guiding prospective students through the complexities of the Canadian admissions journey. The focus is on building long-term trust with students and their families, providing expert guidance on program requirements, and meticulously managing the application pipeline. Success in this role is defined by the seamless conversion of offer-holders into enrolled students through persistent follow-up, empathetic problem-solving, and high-quality service delivery.
Key Responsibilities
- Client Relationship Management: Develop and maintain professional relationships with prospective and current students to support enrollment objectives across assigned programs.
- Lifecycle Contact: Serve as the main point of contact for students after the initial sales inquiry, ensuring timely responses and high-quality service throughout the admissions process.
- Student Journey Guidance: Guide students through the recruitment journey by providing accurate info on program options, admission requirements, and document checklists.
- Application Support: Support students in completing applications and gathering all required documents accurately to ensure "first-time right" submissions.
- College Coordination: Coordinate with partner colleges and internal teams to facilitate the issuance of offer letters and official admission documents.
- Pipeline Monitoring: Monitor application status and follow up with students to ensure tuition deposits and outstanding documents are submitted on time.
- Enrollment Conversion: Focus on converting "Offer Holders" into "Enrolled Students" by addressing student concerns and supporting them through the final payment stages.
- Service Excellence: Maintain high service standards by resolving student complaints professionally and ensuring compliance with all institutional requirements.
- Real-Time Data Updates: Update daily data sheets accurately to ensure all student records and application statuses are current for reporting.
- Operational Reporting: Submit regular status updates to the Operations & Admin Support Exec to ensure reporting accuracy and seamless internal follow-up.
Qualifications
- Education: Bachelor’s degree or Diploma in Communications, Business Administration, or a related field that emphasizes interpersonal relations.
- Experience: 2+ years of experience in a student-facing role, customer success, or relationship management, preferably within the international education or study-abroad sector.
- Admissions Expertise: Strong working knowledge of the Canadian education system, including intake cycles, institutional admission requirements, and basic IRCC documentation processes.
- Interpersonal Excellence: Exceptional empathetic communication skills, with a proven ability to manage the emotional and logistical concerns of students and parents.
- Pipeline Management: Demonstrated experience in tracking a high volume of individual "cases" or applications, ensuring no student drops off at critical stages (e.g., between offer letter and deposit).
- Administrative Accuracy: High level of discipline in updating real-time data sheets and coordinating with internal operations teams to ensure file completeness.
Skills
- Empathy & Trust Building: The ability to navigate the high-stakes emotions of international education with a calm, professional demeanor.
- Process Knowledge: Providing accurate, technical advice that prevents application rejections or delays.
- Persistence: A proactive "follow-up" mindset to ensure students meet tuition and document deadlines.
- Creative Problem Solving: Identifying workarounds for common roadblocks like missing documentation or technical payment issues.
