Overview
Client relations Jobs in Vancouver at Iceberg Finance Group
iFinance Canada is a well-established national consumer financing company that offers various financing to Canadians since 1996. We are part of Iceberg Finance Group, a sister company based in Quebec that also does business across Canada.
This dynamic, growing organization is currently recruiting for a client relation specialist for our Vancouver office. We are looking to grow our team with people who share our energy and enthusiasm for creating the best experience for our customers.
Key responsibilities of the position include:
Service call outbound: Outgoing calls to merchants to generate sales
Customer service skills to build relationships with vendors.
Assisting in vendor relationship management
Administrative work and data entry.
Investigating accounts for anti-fraud and compliance
Account management with an inside sales skill set
Assist with issues and any escalations that may arise.
Coordinate with internal subject matter experts to find resolutions for client-related issues.
assisting merchants with onboarding their accounts and answeringrelated questions
Liaise between sales, operations, and other teams to ensure smooth workflows.
Assist in managing sales pipelines, from prospecting through to account set up
Maintain high standards of customer relations and satisfaction.
Accurately document activities and customer interactions in our CRM
The ideal candidate will have the following attributes:
Strong organizational, planning and creative problem-solving skills
A demonstrated ability to manage multiple priorities with independence and good judgment
The ability to communicate effectively, orally and in writing, in English and French, with diverse groups such as customers, vendors, and officials at all levels
Positive individual with very good attention to details
Proficient knowledge of Microsoft Office
Must be able to work independently, as well as in a team environment
Punctual, professional and reliable
Creativity, thinking “outside the box”, is a plus
Good references –background check will be required
Exceptional customer service experience
Position Benefits:
Very stable company
Positive environment and great hours
Competitive salary with incentive program
Superior benefits including extended health care and RRSP plan.
Title: Client relations
Company: Iceberg Finance Group
Location: Vancouver
