Overview
Client Care Specialist Jobs in London, ON at Archways Centre for CBT
Full job description
Join the team atArchways, in partnership with True North Psychological Services,as aClient Care Specialist. This position will be full-time for an 18-month period (maternity leave) followed by a permanent part-time position of at least 24 hours per week, with the potential to increase to full-time hours.
As theClient Care Specialist,you will provide ongoing support for a multidisciplinary clinic. Reporting to the Client Care Lead, you will be responsible for scheduling client appointments, processing all billings, collecting fees from clients, confirming insurance coverage, and following up on any missed payments. You will also help support the clinic by fielding phone calls and inquiries, maintaining a tidy reception area, and providing excellent customer service to our valued clients.
Archwaysprovides high quality mental health services to the members of our community by offering services in Psychiatry and Psychology.
Our team of clinicians have decades of combined experience and believe in providing mental health services that will treat and address underlying issues over the long term, rather than offering a quick, temporary fix.Our goal is to help our clients find the path to their best self so they can move forward with the tools they need for long-term success.
Who you are:
Possess a strong work ethic and have an exceptional eye for detail with the ability to think outside the box
Able to thrive in a team setting and also have the self-discipline to work independently
Ability to build rapport and exude professionalism with all interactions
Possess high-level customer service and telephone skills
Excellent organizational and multi-tasking skills
Have a positive attitude and a strong desire to learn and expand your skills
Effective oral and written communication skills
Demonstrate superior conflict resolution skills by balancing assertiveness and sensitivity
Ability to learn quickly and effectively use various computer billing and reporting systems
Ability to maintain confidential records and information
Leads by example and practices good time management skills
Knowledge and experience of modern office practices that optimize technology and time management
Completion of a recognized Administration and/or Business Certificate (or equivalent)orthree years administrative experience is required
Experience in a mental health clinic experience would be considered an asset
Proficiency with various software applications including Excel, Word, PowerPoint is required
Experience with WSIB and/or Blue Cross billing and EMR technology would be considered an asset
Job Types: Full-time, Fixed term contract
Contract length: 18 months
Salary: $18.00-$21.00 per hour
Expected hours: 37.5 per week
Schedule:
8 hour shift
Day shift
Evening shift
Monday to Friday
Weekends as needed
Work Location: In person
Title: Client Care Specialist
Company: Archways Centre for CBT
Location: London, ON
Category:
