Overview
Client Care Coordinator Jobs in Prince Rupert – British Columbia at Amplifon
Title: Client Care Coordinator
Company: Amplifon
Location: Prince Rupert – British Columbia
Category: Customer Service/HelpDesk
About Us:
Amplifon, a global leader in hearing care, is expanding in the Canadian market, and we are looking for the next generation of Client Care Coordinators who are passionate about delivering a personalized, best-in-class customer experience to people who need hearing care. With our network of clinics across Canada, our Client Care Coordinators are dedicated to supporting an estimated 4.5 million Canadians who are hearing-impaired.
About the Role:
As a Client Care Coordinato r, you change lives by empowering people to rediscover all the emotions of sounds. Reporting to Amplifon’s Senior Area Managers, you will be responsible for delivering a high standard of client care demonstrated by executing the following responsibilities:
Guide the customer journey as the first point of contact, by providing a caring and personalized experience and setting expectations for their clinic visit
Manage the scheduling and confirmation of appointments for new and existing clients
Prepare Hearing Care Professionals for client appointments by communicating relevant client information
Convert outbound and inbound calls into appointments and drive marketing campaigns by managing callback and lead lists
Maintain accurate client database by ensuring that client records are updated regularly
Create invoices for products and services rendered; process payments from clients and maintain accurate financial records
Educate clients on Amplifon programs, products, and services and resolve client inquiries
Maintain efficient clinic operations by overseeing clinic inventory and organization, supporting clients with basic hearing aid maintenance and repairs, and proactively anticipating clinic and client needs
Collaborate with colleagues to create a welcoming, efficient, and high-performing clinic culture that is compliant with company operational and quality standards
What we Offer:
Competitive Compensation:
We provide a
competitive pay
structure, including industry-leading salaries and incentive
bonus opportunities
.
Robust
Benefits:
We offer
a comprehensive benefit package, a company RRSP match, ample
paid time off
, and more to foster an award-winning employee experience.
Growth:
As our team continues to grow, we want you to grow with us, so we offer our employees continuous professional development and growth opportunities to ensure our employees are engaged, challenged, and satisfied.
Impact:
We help our clients rediscover all the emotions of sound, and we have fun doing it! Our teams around the world are passionate about working together to change lives.
What You Need:
Education & Experience Requirements
High school diploma or equivalent
Diploma in business or medical administration is preferred
2+ years of administrative experience, preferably in medical setting
2+ years of customer service experience
Knowledge of the hearing aid industry preferred
Required Skills
Excellent oral and written
communication skills
in English
Excellent interpersonal skills
Able to
build and maintain professional rapport with clients and colleagues
Able to
work independently, autonomously, and as a
collaborative
leader of a team
Able to…
