Overview
Client Acquisition and Retention Coordination Specialist Jobs in Vaughan, Ontario, Canada at Maple Air
Title: Client Acquisition and Retention Coordination Specialist
Company: Maple Air
Location: Vaughan, Ontario, Canada
Build a Career With a Brand that Owns the Relationship After the Sale:
For over two decades, Maple Air Heating & Cooling has built its reputation across the GTA through consistency, execution, and long-term customer trust.
We’re not looking for someone to “follow up.”
We’re looking for someone to take ownership of the customer relationship after the first interaction.
This role sits at the center of how we retain customers, manage ongoing service, and grow our maintenance program.
Why This Role Matters:
Most companies focus on getting the customer.
Very few focus on keeping them.
That’s where this role comes in.
You’ll be responsible for maintaining and strengthening relationships after installation — ensuring customers stay engaged, supported, and consistently serviced.
This role directly impacts:
- Customer retention
- Recurring revenue
- Long-term brand trust
This is not a reactive role — it’s a structured, proactive function within the business.
What You’ll Love About Maple Air:
A Brand Customers Already Trust: You’re working with an existing customer base that already values our service — making conversations more natural and effective.
A Role With Real Ownership: Your work directly contributes to retention, operational flow, and growth of our Maple Care program.
Strong Internal Alignment: You’ll work closely with service, dispatch, and operations — in a team that values clarity, accountability, and execution.
Room to Grow: As Maple Care expands, so does this role — with opportunities to grow into leadership within customer experience and retention.
What You’ll Do:
• Proactively reach out to existing customers to schedule seasonal HVAC maintenance
• Educate homeowners on preventative maintenance and Maple Care plans
• Coordinate bookings with the Service Manager and Dispatcher to maintain efficiency
• Maintain accurate, organized records across CRM systems and internal databases
• Identify inefficiencies and recommend improvements to retention and scheduling processes
• Ensure consistent, professional communication that reflects the Maple Air standard
• Take ownership of Maple Care enrollments by leading outbound outreach efforts and converting inbound opportunities from existing customers
What You Bring:
• 2+ years of inside sales, customer service, or coordination experience
• Strong communication skills — clear, confident, and professional over the phone
• High attention to detail with strong organizational discipline
• Comfort working with CRM systems and Microsoft Office (Excel)
• Ability to manage multiple priorities without losing structure
• A mindset focused on ownership, accountability, and follow-through
Compensation & Structure:
• Base Salary: $50,000 – $65,000
• Commission on Maple Care enrollments
Schedule & Location:
Full-time, in-person role
Concord, ON
Benefits:
• Dental, vision, and extended health care
• Life insurance
• Supportive, team-driven work environment
Why Join Maple Air
Maple Air isn’t built on transactions.
It’s built on relationships, consistency, and doing things properly.
If you’re someone who takes pride in staying organized, communicating clearly, and owning your role — this is where your work actually matters.
