CargoWise Customer Service/Operations Professional Jobs in Oakville, Canada at Stoakley-Stewart Consultants
Title: CargoWise Customer Service/Operations Professional
Company: Stoakley-Stewart Consultants
Location: Oakville, Canada
Category:
The Opportunity
Our client is seeking an ocean export Customer Service Service/Operations Specialist with Cargo Wise experience, to join their team in a friendly, sociable office. Strong interpersonal skills are essential as are familiarity with ocean FCL shipping and documentation. Commodities exporting experience would be an asset.
Position Description
Provide consistent, professional and attentive interaction with internal and external customers
Assist the Sales and Ops Teams with all aspects of booking export containers from Canada
Continually interact with customers, quoting rates and handling booking requests
Coordinate and collaborate with carriers, vendors and overseas agents
Coordinate all aspects of the shipments to truck/rail/trans-loaders/ports until loaded on board vessels
Input revenues and costs for each shipment and approve vendor invoices
Guide the documentation team in determining which documents to file
Experience
Minimum 2 years of Ocean Export experience preferred.
Qualifications
Able to keep up with the latest changes in international export documentation
Strong organizational skills to ensure accurate & timely completion of responsibilities
Able to professionally communicate in a friendly manner with customers and vendors in reference to questions and discrepancies
Excellent verbal and written skills
Recognition of importance of customer satisfaction and good vendor relations
Proficiency with Cargo Wise, Windows, MAC OS, MS Office, Adobe, & sufficient computer skills
Education
High school graduate or equivalency required
CIFFA certification would be an asset
