Overview
(Canada) Project Manager – Enterprise Jobs in Mississauga, Ontario at PointClickCare
Title: (Canada) Project Manager – Enterprise
Company: PointClickCare
Location: Mississauga, Ontario
For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.
With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.
For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn .
Position SummaryReporting to the Manager, Professional Services, the Project Manager works with client on areas impacting change management and operational aspects of the implementation process. Partnering with the Project Manager, the Project Manager, Enterprise will be the liaison for enterprise customers on those areas requiring additional internal PointClickCare process discussions outside the standard implementation. The Project Manager, Enterprise may work with other Project Manager, Enterprise on the same project and span many projects within the practice.
Key ResponsibilitiesCustomer Liaison
Cultivate a “Trusted Advisor” relationship with the customers’ project team and the implementation project team.
Act as an escalation to customers’ management and key contacts with the Director, Professional Services throughout the entire enterprise implementation of the PointClickCare product suite.
Support the customers’ project team and internal PCC resources on product areas
Project Support
Develop a thorough understanding of the customers’ strategic objectives with the purchase of the PointClickCare product suite and suggest best practice methodologies
Guide customer decision making with regards to implementation phases, resource requirements, and project schedules to set aggressive, attainable objectives.
Anticipate and communicate customer needs to the implementation project team.
Manage customer expectations through clear, honest communication
Represent PointClickCare in customer project steering committee meetings (if applicable).
Support the implementation project team by serving as an escalation point and source of resolution for any project related issues or roadblocks.
Reinforce the PointClickCare Implementation project manager as the project leader, and provide support to the project through product enhancement escalations and discussions
Escalating items to the Technical Account Manager to work with product on high priority items, if applicable for client
Attend critical meetings between customers and implementation team, including kick off meetings, status meetings, etc.
Participate in the monitoring and tracking of key performance indicators.
Project Team Contributor
Understand customer organizational change management needs, then develop and execute a plan for user readiness and acceptance.
Develop a thorough understanding of the customers’ business, technical environments, needs and constraints.
Consult with the implementation project team and customer executive team about how to best implement and use the PointClickCare product suite to achieve objectives.
Recommend optimal approaches to the implementation team in order to enable successful migration to the PointClickCare solution and minimize disruption for customers.
Consultant
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