Overview
Call Center Representative Jobs in Toronto at Propel Holding Inc
About Us:
Propel (TSX: PRL) is the fintech company building a new world of financial opportunity by facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI-driven platform, Propel evaluates customers in a more comprehensive way than traditional credit scores can. Our revolutionary fintech platform has already helped consumers access over one million loans and lines of credit and over one billion dollars in credit.
To build a new world of opportunity we bring together the brightest talent to help us build opportunities. We are entrepreneurs and believe in measuring success through results and growing within; talent and hard work never goes unnoticed. At Propel, we are here to change the way employees, customers and shareholders succeed together.
We are a team of passionate entrepreneurs, who foster curiosity and growth in our employees. Our culture is why we’ve been so successful and why our employees choose Propel to build their careers. It’s also why we’re one of North America’s fastest growing companies and a Best Place to Work.
Join us as we change the way employees, customers and shareholders succeed together.
About You:
As a fast-growing fintech, we stay true to our startup roots. You picture yourself within a vibrant and entrepreneurial organization where your ideas will be heard, and you have an opportunity to showcase your talent. You are motivated by goals, a self-starter and like to wear multiple hats.
Responsibilities:
Respond to inbound and outbound inquiries via multiple communication channels
Use multiple web-based applications for investigation and verification
Answer customer questions
Cure & rehabilitate customer accounts in arrears
Communicate the appropriate course of action to clients in a kind and professional manner
Build customer confidence in the services offered by the company
Complete follow-up calls on non-responsive accounts
Work as a team to achieve group and individual goals
Requirements:
Strong work ethic with a passion for delivering outstanding customer service
Ability to prioritize workload and handle a large volume of calls, while maintaining a professional and personable approach
Detail-oriented
Excellent communication skills
– Spanish skills are an advantage
Previous call center/collections experience is not required but considered an asset
Available to work Tues-Fri 1-9 pm and Sat 10am-6pm (with potential to move to 9am – 5pm, Monday to Friday)
Benefits to Joining Propel
Growth and opportunity – we pride ourselves on promoting from within
Incredible company culture
Competitive salary and health benefits
Comprehensive vacation package
Group health and dental benefits
Group RRSP program
Support for new parents
Diverse and inclusive workplace
Should you require accommodation throughout any stage of the recruitment and selection process, please specify your requirements when submitting your application and we will work with you to accommodate your needs.
We welcome and encourage applications from individuals from all groups, including aboriginal, women, visible minorities, and persons with disabilities, regardless of race, ethnicity, family status, national origin, age, people from gender and sexually diverse communities, and/or people with intersectional identities.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted. No agencies or phone calls.
Title: Call Center Representative
Company: Propel Holding Inc
Location: Toronto
