Business Insurance Processor / Coordinator

Location: Markham / Toronto / Hybrid
Company: CHAT Insurance Services Inc.
Job Type: Full-Time, Permanent
Salary: $36,000–$60,000 per year + Bonus

About Us

CHAT Insurance is one of Ontario’s fastest-growing insurance brokerages, proudly serving over 30,000 clients with nine branches across the GTA and Ottawa. Our Commercial Lines team supports a wide range of businesses with professional, reliable, and tailored insurance solutions.

We are currently looking for a Commercial Lines Coordinator who is detail-oriented, organized, and passionate about supporting both brokers and clients.

✨ Key Responsibilities

• Prepare and process commercial insurance documents, applications, and renewals

• Assist brokers with quotes, submissions, endorsements, and policy changes

• Coordinate communication with clients and underwriters in a timely manner

• Process certificates of insurance (COIs), binders, and invoices

• Maintain accurate records and ensure compliance with brokerage standards

• Track renewals and follow up on outstanding requirements

• Provide administrative support for commercial accounts and team projects

• Help improve workflow efficiency and support Commercial Lines initiatives

What We’re Looking For

We are seeking an individual who is proactive, accurate, and committed to excellent service.

Qualifications & Skills

• Post-secondary education preferred

• Strong attention to detail and organizational skills

• Excellent communication and interpersonal skills

• Ability to work independently with minimal supervision

• Proficiency in Microsoft Office (Excel, Word, Outlook)

• Strong time management and ability to prioritize tasks

• Ability to adapt to a fast-paced environment and meet deadlines

• Collaborative team player with a positive, can-do attitude

• Language Skills: English; Mandarin or Cantonese is an asset

Benefits

• Bonus pay opportunities

• Dental, vision, and extended health benefits

• Flexible schedule

• Paid time off

• Work-from-home options

• Professional development & RIBO training support

• Supportive team culture and career growth opportunities

#Workwolf

CHAT Insurance uses Workwolf’s AI-enabled tools to sort and screen applications based on job-related criteria. All hiring decisions involve human review.