Overview
BUSINESS ANALYST CWSI Jobs in Toronto, ON at City of Toronto
Full job description
Job ID:44481
Job Category:Customer Service
Division & Section:Customer Experience, CX Strategy, Insights & Planning
Work Location:Union Station
Job Type & Duration:Permanent Full Time Vacancy
Salary:$86,500.00 – $108,459.00, TM1894, Wage Grade 6.0
Shift Information:Monday to Friday 35 hours per week
Affiliation:Non-Union
Number of Positions Open:1
Posting Period:21-Mar-2024 to 5-Apr-2023
Are you interested in customer experience and modernizing the public service? The Strategy, Insights & Planning team (SIP) within the Customer Experience Division (CXD) is seeking a Business Analyst who can support the team in the research, identification and standardization of programs that will deliver on direction from City Council and executive leadership.
Who we are:CXD aims to improve the City of Toronto’s service delivery by providing simple, omni-channel and responsive customer experiences. SIP’s goal is to support the creation of personalized, improved, and standardized approaches to customer service delivery across the organization through the creation of policies, procedures and standards.
The role:The Business Analyst will report to the SIP Managers and will be responsible for conducting research, data analysis and business process reviews to support the recommendation of standards, policies and procedures that will help CXD meet its goals.
Implements detailed plans and recommends policies/procedures regarding program specific requirements.
Conducts research on assigned projects, taking into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
Identifies a range of feasible options for operations, policies, information systems and management practices, assessing the implications and viability for each option and recommending changes to improve service delivery.
Develops options for policies, procedures, business process reviews, management practices and recommends changes to support management functions and improves efficiency and effectiveness of service delivery.
Interviews, documents, and facilitates business process, systems, and data requirements. Holds review and re-engineering sessions with stakeholders.
Reviews, analyzes, rationalizes, and optimizes; business processes, inputs, and outputs; program operations and functions at a detailed level by interviewing, documenting and facilitation business process reviews/re-engineering session with stakeholders.
Reviews the potential impact of recommended changes with staff at all levels of the organization.
Assists in building and managing cooperative relationships with other divisions to ensure adequate resources are available to achieve the project goals.
Prepares business cases, feasibility (including economic, organizational, operational, technical impact) studies, project charters/plans, business/functional/technical requirements, design documents, training strategies/plans and user documentation and Request for Proposals and Request for Quotations (RFP/RFQ).
Leads and/or liaises with and participates in inter-divisional teams and staff working groups, committees, and external groups.
Prepares visual presentations, briefing materials and other documentation as required.
Prepares reports, making recommendations on changes in business methods and processes.
Develops terms of reference and methodologies for review.
Conducts financial analysi…
Title: BUSINESS ANALYST CWSI
Company: City of Toronto
Location: Toronto, ON
Category:
