Overview
Business Analyst- Contact Center Jobs in Toronto, Ontario, Canada at Envision Technology Solutions
Title: Business Analyst- Contact Center
Company: Envision Technology Solutions
Location: Toronto, Ontario, Canada
Responsibilities
- Digital Contact Center Technology Support requirements and solution design across omnichannel contact center platforms| including Voice (IVR| ACD| call routing)
- Digital channels (Chat| Email| SMS| Social| Bots)
- CRM and Case Management integrations
- Work closely with architects and vendors on platform capabilities| configuration| and upgrades.
- Support contact center transformations| including cloud migration and legacy modernization.
- Delivery Agile Execution Participate in Agile Scrum ceremonies backlog grooming
