Overview
Branch Supervisor Jobs in Terrace, British Columbia at Williams Machinery
Title: Branch Supervisor
Company: Williams Machinery
Location: Terrace, British Columbia
Williams Machineryhas been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Williams Machinery services industries such as warehousing, milling, construction, forestry, recycling and more with their equipment needs. Join our award-winning company and experience working at aGold Certified Canada’s Best Managed Company, and one of BC’s Top Employers.TheBranch Supervisorreports to theOperations Manager(located at the Prince George Branch). As a member of theTerraceteam, the Branch Supervisor has a key focus on ensuring profitability and operational efficiency of the Terrace Branch by working closely with upper management, customers, service technicians, administrators, sales staff, and other employees companywide. This will be accomplished through excellent interdepartmental communication and leadership and by following established procedures, effective inventory management, pricing control, and merchandising.
Key Responsibilities:
Work closely with the Management Team to effectively run the Branch.
Liaise with vendors and contractors.
Provide onsite customer service to walk-in customers and facilitate onsite equipment viewings.
Attend to customer’s calls and effectively communicate with customers throughout the service or sales process, to ensure high levels of customer satisfaction.
Assist in coordinating road and/or shop technicians.
Create work orders and complete quotes for required service needs.
Complete repair estimates and follow up with customer for approval to proceed with work.
Ensure work orders are closed and invoiced.
Support parts counter sales as required, by engaging customers in dialogue to understand needs.
Receive, ship, and organize equipment for the sales department.
Coordinate rentals by creating contracts, invoicing customers, and documenting returns (including taking pictures, completing inspection reports, and documenting damage).
Assist with rentals by coordinating the preparation of rental equipment for pick-up and delivery; documenting returns (including taking pictures, completing inspection reports, and documenting damage).
Collect payment from customers and other general administrative duties as required.
Arrange freight for pickup and delivery of service work as required Actively promote and instill a customer focus within the branch operations team.
Obtain and maintain high levels of customer satisfaction in all customer interactions as evidenced by customer feedback and net promoter scores.
Excel the customer experience. Obtain and maintain high levels of customer satisfaction in all customer interactions as evidenced by customer feedback and net promoter scores.
Promote and maintain a safe working environment complying with all health and safety policies, procedures and legislation.
Understand and work towards achieving key metrics for the branch.
Oversee and work with the Parts Person to achieve performance metrics.
Support the branch by assisting the management team by offering tips, tools, resources, and sharing knowledge with the team at the branch.
Support the operations and service manager by providing input on performance feedback, training needs assessment, recognition activities, and recruitment for the operations team members;
Work on corporate projects as assigned from time…
