Overview
Branch Manager BC Jobs in Surrey – British Columbia at Northern Dock Systems
Title: Branch Manager BC
Company: Northern Dock Systems
Location: Surrey – British Columbia
Category: Management
Position:Branch Manager
Location:Pitt Meadows, BC
Manager:Vice President
Full-Time/Part-Time:Full-time
Work Hours:Monday to Friday, 7:30 am to 4:30 pm
Who are we?
We are Northern Docks Systems, an industry leader in the sales, installation and service of industrial energy-efficient overhead doors and HVLS (high-volume low speed) fans. We have dedicated departments geared towards developing strategic and customized full-scale solutions to enhance safety, productivity, and efficiency for our customers across a wide variety of industries. NDS has been a trusted source for various companies across Canada since 2002.
Our certifications, accreditations and memberships have helped us provideexceptional service.
What are we looking for?
The primary function of the Branch Manager role is to make sure the designated service and installation functions are running as effectively and efficiently as possible, with a smooth process that meets the expectations and needs of our customers and clients and creates the highest level of efficiency andcommunicationpossible with strong focus oncontinuous improvement.
What will you be doing?
Management of Assigned Field Staff
Primary point of support for all field workers in specific territory and engage with each member daily to ensure oversight of assigned job
Manage local coordinator(s)
Support local sales team
Responsible for all work in territory to be handled efficiently for all scopes of work (service, install, PM)
Ensure that work order execution is completed in a professional and accurate manner
Ensure time management and attendance policies are followed and accurate time tracking for billing purposes
Be involved in daily scheduling calls to maximize efficiency and know whereabouts of locations of field staff
Recruit, coach and teach new staff on technical issues
Service Management Daily Items
Work with inside service team to constantly review schedule to ensure maximum efficiency.
Review active order reports (WIP) to ensure all orders are being completed in acceptable time as outlined.
Learn and be capable to perform all internal functions including scheduling, work order reports, estimating, parts ordering, receiving etc.
Attend and participate in customer site visits when required
Site visits to assist sales resp – PM repair walk through, take offs
Job completion walkthrough with customer to ensure work is completed as requested
Warranty assessment and action plan to repair
Facility & Asset Management
GEO Reports – Idling report, gas, driving
Maintain parts inventory
Ensure facility is clean and organized in a safe and efficient manner
Ensure truck audits are performed for safety and cleanliness
Confirm tools are in proper working order and accounted for
Health & Safety
Confirm that all regulatory, NDS and client safety policies are followed
Maintain certifications as required
Ensure daily inspections sheets are completed and turned in on a regularly scheduled basis
Work with manager and finance to improve service technician efficiencies by utilizing, managing and being responsible for KPI’s
Ensure that Accounting Department requests are resolved and communicated in a timely manner to internal and external parties
Resolve all customer escalations – billing or service related
Review and Analysis of Reporting & Metrics with Manager
KPI – FTF
P/L report
All service and install es…
