Overview
BMO Digital Strategy Manager Jobs in Toronto, Canada at Bank of Montreal
Title: BMO Digital Strategy Manager
Company: Bank of Montreal
Location: Toronto, Canada
Category:
Elevate digital banking at BMO as the Manager of Digital Adoption & Engagement in Toronto. Focus on increasing self-serve banking adoption and enhancing customer satisfaction.
The role emphasizes the execution of strategic initiatives designed to optimize digital engagement throughout the customer lifecycle. Collaborate seamlessly with Product, Marketing, and Operations teams, translating initiatives into measurable outcomes such as adoption rates and customer experience improvements. This fast-paced role merges strategic planning with actionable execution.
Key Responsibilities:
• Support journey design for digital adoption initiatives
• Manage delivery of comprehensive digital strategies
• Track KPIs related to customer engagement and satisfaction
• Partner with teams for integrated solution delivery
• Develop consistent channels for customer interactions
Requirements:
• 4-7 years in banking, digital strategy, or consulting
• Strong project management and initiative leadership
• Insights into digital customer behaviors
• Degree in Business or related field; MBA is a plus
• Exceptional communication and problem-solving abilities
Make a significant impact on BMO’s digital transformation in Toronto.
#J-18808-Ljbffr