Overview
Bilingual Team Assistant, Receptionist, Regular Full Time, Labelle Jobs in Ottawa, Ontario at Champlain CCAC
Home and Community Care Support Services Champlainis one of 14 Home and Community Care Support Services organizations in Ontario. We are dedicated to ensuring our more than 64,000 patients annually receive the highest-quality health care and services at home. Our patient-care coordination teams help develop care plans for people of most ages, focused on maintaining each patient’s independence and dignity. We also provide long-term care home placement services, and facilitate our patients’ access to the community-based services they need.
Position Summary:
Reporting to the Manager, Home and Community Care the Team Assistant will provide reception coverage and assist Care Coordination staff with operational functions by providing administrative and clerical support.
Primary Responsibilities:
The Team Assistant provides information and referral and demonstrates a high level of client service to the Home and Community Care Support Services Champlain staff, families, service providers and the general public ensuring that they feel heard, understood and confident of follow-up.
• Welcomes visitors to the HCCSS and provides assistance in directing them to appropriate employee or meeting room
• Receives and initiates incoming and outgoing telephone calls
• Communicates with members of the team to ensure information is distributed and obtained appropriately, including collecting, sorting and distributing mail, courier packages, forms lists and documents, to and from staff and agencies and photocopying and faxing/scanning documents and forms as required.
• Maintains an efficient, current and secure CHRIS client record, in accordance with established guidelines including:
– completing entry of all required information (ie scanning and data entry)
– documenting all actions taken in the client file
– ensuring file availability when required by Care Coordinators
– assigning new and transferred client files to the appropriate Care Coordinator
– uploading documents to CHRIS library
– accessing the client information system for information as required
– processing files for all discharges
• Listens to and documents in client file, Care Coordinators’ voice mail and, in accordance with established guidelines, takes and relays messages, refers calls, and arranges for decreases in services and collection of equipment.
• Processes requisitions, prepares related documents and form letters, monitors inventory of and orders supplies, in accordance with established guidelines.
• Updates client files by entering information which corresponds to standardized pathways or as per Care Coordinator direction
• Liaises with staff, care providers, clients and pharmacies regarding confirmation of dates, deliveries, discrepancies and delays of supplies, increases, decreases and discharges in service and takes appropriate clerical action, in accordance with established guidelines.
• Books routine client home visit appointments and client/family conferences, prepares agenda, and reserves meeting rooms, as directed by Care Coordinators
• Arranges client transportation by taxi or ambulance, in accordance with established guidelines and as authorized by Care Coordinators
• Maintains team in/out schedule
• Assists with projects or initiatives related to job responsibilities, participates in orientation and committees, and performs other related duties, as requested by their Manager.
Education and Experience:
• High school graduation diploma plus,
• Successf…
Title: Bilingual Team Assistant, Receptionist, Regular Full Time, Labelle
Company: Champlain CCAC
Location: Ottawa, Ontario
Category:
