Overview
Bilingual Patient Services Clerk Jobs in Ahuntsic North – Quebec at Ontario Partners in Health
Title: Bilingual Patient Services Clerk
Company: Ontario Partners in Health
Location: Ahuntsic North – Quebec
Category: Healthcare, Administrative/Clerical
Position: Bilingual Patient Services Clerk – Full-Time
Location: Ahuntsic North
Position Title :
Bilingual Patient Services Clerk Division :
ByWard Clinic Management Job Status :
Full-Time Job Reports To :
Medical Registration Services Manager Hourly Rate : $18.46 – $25.08 ($36,000 – 47,953)
ByWard Clinic Management (BCM), formerly the University of Ottawa Health Services (UOHS), offers a comprehensive range of services to the University of Ottawa students, faculty, staff, and the general public. BCM operates busy clinics open to University of Ottawa students, faculty and staff, other patients registered to a BCM family physician as well as members of the general public. We are committed to delivering timely, quality and
collaborative
assessment, treatment and health
promotion
, in a supportive and caring environment that is open and
transparent
to social, ethnic, and income factors.
JOB SUMMARY Reporting to the Medical Registration Services Manager, the primary role of the Patient Services Clerk is to ensure efficient and effective day to day operations with the reception team to provide excellent service to the patients of the ByWard Family Health Team.
ESSENTIAL
RESPONSIBILITIES
Under the supervision of the manager, the Patient Services Clerks are responsible for the following:
Greet and register patients, as per patient registration guidelines;
Answer multi-line telephone, screen, and provide information/assistance or route caller to appropriate personnel, take messages and deliver to the appropriate personnel.
Schedule, confirm, cancel, and reschedule medical appointments, for physicians, AHP’s, and/or administration requests;
Establish and maintain confidential electronic medicals records; ensure accurate patient demographic information;
Perform entry-level billing and collection;
Other clinic related duties as required.
ACCOUNTABILITY Staff are expected to work in a professional manner, demonstrating above average qualities such as courtesy, tact, and judgment with
respect
to patients, fellow colleagues, and professionals. All staff are expected to work in parallel with the organization’s confidentiality agreement. As a member of our team, you are responsible for bringing issues that affect the smooth operation of the organization, to the attention of your immediate supervisor.
It is your responsibility to be up to date with all organizational
communication
.
RELATIONSHIPS CONTACTS (with whom the incumbent comes into regular contact)
Internally:
Successful relationships with administration and management within all divisions.
Externally:
Successful relationships with patients, representatives, and other clients that present themselves via telephone or in writing. There are no supervisory responsibilities related to this role.
REPORTING STRUCTURE (To whom the incumbent reports to for different aspects of their job)
The incumbent reports to the Medical Registration Services Manager.
ESSENTIAL QUALIFICATIONS Completion of secondary school or equivalent GED and a college program or other specialized courses for medical administration;
Bilingual (French and English);
Computer literacy: MS Word, Outlook, EMR;
Some experien…
