Overview
Bilingual IT Service Desk Analyst Jobs in Gatineau – Quebec at Brookfield Renewable
Title: Bilingual IT Service Desk Analyst
Company: Brookfield Renewable
Location: Gatineau – Quebec
Category: IT/Tech, Customer Service/HelpDesk
About Us Brookfield Renewable is one of the core businesses under Brookfield Corporation (“Brookfield”), one of the world’s leading alternative asset managers. Brookfield Renewable is one of the world’s largest owners, operators, and developers of renewable power, with $102 billion of power assets under management. Our portfolio of hydropower, wind, utility-scale solar, distributed generation, and storage assets extends across North America, South America, Europe, India, and China, totaling almost 33,000 megawatts of capacity, and over 7,000 generating facilities globally.
Come Join Us At Brookfield Renewable, we attract and retain high-performing individuals who are interested in making an impact, driving meaningful change and being part of a
fast-paced
and
collaborative environment
. Join a
purpose driven
winning team, committed to results, in an
inclusive
and high-performing culture. Together, we contribute to the success of one of the fastest growing and largest publicly traded, pure play renewable power platforms in the world while supporting decarbonization and greater energy
sustainability
to facilitate the global transition to a net-zero.
About the Role The IT End User Services group is looking to fill a position on the Service Desk team, which serves at the first point of contact for Brookfield Renewable staff to contact the IT team. Their focus is to resolve incidents, problems, and requests, or to route tickets appropriately where required.
Key Responsibilities
Receive, act on, and triage requests to the IT team via phone call, email, and Service Now portal
Support End Users with Level 1 and 1.5 support including, but not limited to:
Password resets
Software install/uninstall
Operating System (Windows 10) and Hardware issues
Mobile device management utilizing In-Tune Printer setup
Assist in the administration of enterprise-wide toolsets such as Office 365
Provide remote support to users via Team Viewer and SCCMProvide after hours on call support once every 4-6 weeks on a rotating basis
Assist in asset management and tracking of both hardware and software assets
Knowledge and Experience Required College Diploma or bachelor’s degree in Information Technology, Computer Programming / Science, Engineering, or other related field
Equivalent work experience will be accepted
Strong time management skills, able to manage multiple priorities and work on multiple tickets at once
Customer-centric
mindset and strong interpersonal skills
Exceptional
problem-solving
ability
Ability to
articulate solutions to problems clearly and effectively to non-technical colleagues
Ability to
document repeated actions in relation to Problems and Incidents Experience using Service Now as a ticketing system
Functional knowledge of Windows 7 and Windows 10 enterprise deployments
Functional knowledge of the M365 toolset (i.e. Office Suite, Microsoft Teams, SharePoint)
Understanding of Group Policy structure is an asset
Working knowledge of ITIL processes
Fluency in English and French is required
Note:
Offices continue to be central to
collaboration
and Brookfield’s identity. This position requires the employee to be on-site …
