Overview
Bilingual/english&french information officer Jobs in Richmond Hill – Ontario at Gatestone & Co. Inc
Title: Bilingual/english&french information officer
Company: Gatestone & Co. Inc
Location: Richmond Hill – Ontario
Category: Customer Service/HelpDesk
Position: Bilingual (english&french) information officer full-time
* Customer Service Representative
** Job description
** As a Gatestone Team Member, here’s what’s in it for YOU!
* Life at Gatestone is
* fun
* and
* rewarding*! Our office work spaces are
*
modern
* and
* sleek*, with TV screens across our production floors to quiet and private areas (for when you need some “
* me time*”) to our spacious lunchroom amenities.
Stable employment with the ability to GROW within our organization.
* Paid, full-time training provided
*
Supportive leadership
and coaches
* Work Flexible hybrid work in rotation – 5 week at home hybrid work location and 1 week in office.
* Fun workplace environment with
Employee Engagement
Initiatives (_
* We engage, even if you are at homeyour hybrid work location
* _)
*
Modern
work spaces and fully equipped lunchroom facilities
* Free on-site Wi-Fi (_
* It’s really fast, too!
* _)
* Ongoing training to be the best that you can be in your job
*
Leadership development
programs to prep you for
career growth
opportunities (_
* Gatestone loves to promote from within
* _)
* Growth opportunities within the company
*
Employee discounts
to local stores and services (_
* Because who doesn’t like saving money?!
* _)
* Extra
bonus opportunities
through our Employee Referral Program
* What you’ll be doing
* We are looking for motivated representatives ready to help Canadians from coast to coast.
As an
* Information Officer*, you will deliver a first-class caller experience as a representative of the
* Federal Government of Canada*.
Information Officers are responsible for delivering quality information to citizens on government programs, services and initiatives, and guiding Canadians on how to access them.
* Answer inbound and Outbound telephone enquiries on federal programs and services
* Deliver a first class caller experience as a representative of the federal government
* Educate callers about federal programs and services available to them
* Keep up to date on the information in the database
* Meet qualitative and quantitative targets
* Develop knowledge of the Canadian government and its structure
* Attend meetings on procedures and other work-related subjects
* How you’ll be great at this
**
Customer centric
, putting customers first!
* Excellent
communication skills
in both
* English & French*, verbal & written
* Solid listening skills
* Basic computer & search engine skills (_
* we will teach you the rest!
* _)
*
Positive attitude
and professional work ethic
*
Multi-tasking
is a huge plus!
* Ability to work in a team setting
* Excellent attendance
* That’s it! We will do the rest! If you have previous experience or not, our robust training program and trainers will prepare you with the skills needed in order to be successful!
** We are a 7-days a week operation with hours starting from 7am to 8pm
* Part-time and Full-time options are available
* Who We Are
* Have …
