Overview
Bilingual Customer Traveling Trainer Jobs in Montreal at Reynolds and Reynolds
About Us:
Established in 1866, Reynolds and Reynolds offers the Retail Management System – a complete suite of projects and services for automotive dealerships. Reynolds solutions are built as one, to work as one, for all areas of the dealership. We offer a variety of opportunities: Energizing projects, high-powered teaming, constant learning, and professional growth.
As a Bilingual Customer Training Professional you will be traveling to our customers to assist them in making a smooth conversion to the Reynolds and Reynolds system. You will be tasked with providing in-person, on-site training and customer support throughout the process. Extensive travel is involved when you are not working from a home office (equipment supplied by Reynolds). We are seeking a bilingual representative to help support our French-speaking customers in the province of Quebec and our English-speaking customers outside of the province of Quebec.
Training:
Training includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will assist experienced representatives with customer set-up and implementation. In addition, you will have the opportunity to see Reynolds’ solutions “in action” by visiting car dealerships that already utilize our solutions on a daily basis.
Primary Responsibilities:
Virtual weeks (at home office) (15-25% of the time)
Prepare for upcoming installations utilizing company equipment (15-30%)
Communicate with internal groups
Assist with remote training or additional services as needed
Administrative duties like submitting reports, and sending weekly updates
Travel to dealership sites individually and with a team (75-85% of the time)
Meet with dealership management to understand their business needs
Configure solutions and training based on business needs
Provide training and support of software to customer personnel
Troubleshoot customer issues, diagnose, resolve and/or escalate problems
Monitor individual work load and prioritize responsibilities
Train/share knowledge with team members
Use of time for learning, growth and development
Qualifications:
Fluent in French and English
Ability to travel up to 80% of the time
Ability to travel to the United States for company-paid training
Ability to problem solve and train customers on software products
Working Conditions:
Driving company vehicles on a daily basis, and occasional airfare travel – sitting on average 1-4 hours
Presenting. which requires the ability to stand, sit, and use a pointer
On-site visits require frequent standing up to 8 hours a day assisting the customer; bending and squatting to connect equipment; climbing customer stairs; lifting arms to reach servers or other office area shelving
Packing, lifting and carrying personal luggage up to 50 lbs (discretionary) 15 minutes-1 hour a day
Require to look at a computer screen for up to 8 hours a day with the possibility of typing up to 6 hours a day
Education:
College diploma or University degree required
Prior Experience:
Exceptional communication and organizational skills
Ability to multitask in a fast-paced environment
Outgoing, friendly personality
Strong written and verbal communication skills
Benefits:
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
Medical, dental, vision, and life insurance
Pension plan (100% company match up to 6%)
Professional development and training
Referral bonuses
Group Home & Auto Insurance discounts
Associate discounts on cars, computers, hotels, events and much more
Job Type: Full-time
Schedule:
Monday to Friday
Work Location: In person
Title: Bilingual Customer Traveling Trainer
Company: Reynolds and Reynolds
Location: Montreal
