Overview
Bilingual Customer Service Representative – French Speaker Remote Jobs in Oakville – Ontario at CBRE
Title: Bilingual Customer Service Representative – French Speaker Remote
Company: CBRE
Location: Oakville – Ontario
Category: Customer Service/HelpDesk
Position: Bilingual Customer Service Representative – French Speaker Remote)
The
purpose
of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.
ESSENTIAL DUTIES AND
RESPONSIBILITIES
Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
Responds to customer inquires and concerns. Follows up with customers to ensure
customer satisfaction
. Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
Contacts customer for additional information and communicating the steps in the work order process. Runs, reviews, and distributes various customer service reports as necessary. May generate and dispatch service request work orders for completion by vendors. May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.
Provides informal assistance such as technical guidance and/or training to co-workers. Other duties may be assigned.
SUPERVISORY
RESPONSIBILITIES
None QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future
EDUCATION
and EXPERIENCE High school diploma or general
education
degree (GED) required. Call Center experience preferred. Minimum two years of related experience.
CERTIFICATES and/or LICENSES NoneCOMMUNICATION SKILLS
Ability to
comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
Ability to
write routine reports and correspondence.
Ability to
respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
FINANCIAL KNOWLEDGE
Ability to
calculate simple figures such as percentages.
REASONING ABILITY
Ability to
understand and carry out general instructions in standard situations.
Ability to
solve problems in standard situations. Requires basic
analytical skills
.
OTHER
SKILLS and ABILITIES
Intermediate Knowledge of Microsoft Office Suite products.
Ability to
type 45-50 WPM. SCOPE OF RESPONSIBILITY Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor. CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering i…
