Overview
Bilingual Customer Service Professional – Distributor Jobs in Halifax Regional Municipality – Nova Scotia at Company 1 – The Manufacturers Life Insurance Company
Title: Bilingual Customer Service Professional – Distributor
Company: Company 1 – The Manufacturers Life Insurance Company
Location: Halifax Regional Municipality – Nova Scotia
Category: Customer Service/HelpDesk
Position: Bilingual Customer Service Professional – Distributor Support
Location: Halifax Regional Municipality
Description The DCC Customer Service Professional is the first point of contact for internal business partners and external clients (distributors) for inquiries that come into the Distributor Contact Centre via telephone or email correspondence. In this role, you will be accountable for providing support with contracting, transfers,
recognition
and compensation-related issues for distributors aligned with the various distribution channels.
As a Bilingual Customer Service Professional, you will demonstrate superior commitment to meeting our requestor’s needs by providing prompt, accurate responses to our distributors.
As our ideal candidate, your talent is
your ability
to communicate effectively, your aptitude to learn and multi-task in an ever-changing environment.
Responsibilities
Research and resolve inquiries differing in complexity as they relate to contracting, transfers,
recognition
and compensation
Demonstrate ability to problem solve, negotiate and coordinate conflict management
Collaborate and engage internal business partners in delivering solutions
Gather and record detailed information from Distributors in order to resolve requests and concerns
Meet pre-established service level agreements
Participate in on-going service improvements
Manage escalations from advisors/firms and ensure customer complaints are handled efficientlyexcellent knowledge of Excel and are comfortable learning new applications and tools
Must be
available Monday to Friday 9:00AM to 5:00 PM ESTWhat motivates you?
You obsess about customers, listen, engage and act for their benefit.
You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
You thrive in teams and enjoy getting things done together.
You take ownership and build solutions, focusing on what matters. You do what is right, work with integrity and speak up.
You share your humanity, helping us build a
diverse and inclusive
work environment
for everyone
What we are looking for Bilingual (French & English) is required – The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
Proven ability to multitask
Confidence in your aptitude to learn and apply information quickly
Excellent
communication skills
, written and verbal
You thrive in a
fast-paced
, ever-changing environment in a calm and professional manner
Ability to
obtain or give information in situations which require tact, diplomacy, or persuasion
Demonstrated experience in dealing with difficult situations and
problem solving
Technical competence in maintaining an information database and producing ad hoc reports
Research skills and
attention to detail
are necessary to succeed in this position
Previous customer service experience
Post-Secondary
education
What can we offer you?
A
competitive salary
and benefits packages.
A
growth trajectory
that extends upward and outward, encouraging yo…
