Overview
Bilingual Coordinator Critical Incident Services – Overnight Jobs in Edmonton – Alberta at LifeWorks
Title: Bilingual Coordinator Critical Incident Services – Overnight
Company: LifeWorks
Location: Edmonton – Alberta
Category: Language/Bilingual, Customer Service/HelpDesk
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our
leading edge technology
and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
-Our Trauma Coordinators provide telephone intake services at a fast pace. Trauma Coordinators collect important and sensitive information about our customer’s needs, complete an initial assessment of request type and urgency, and coordinate the assignment of qualified service providers to provide intervention. They must work quickly and carefully to meet our contractual service obligations with an acute level of accuracy. Our Coordinators juggle multiple urgent requests with multiple deadlines.
They must demonstrate great sensitivity, listening and are able to empathize and manage crisis situations skillfully and professionally.
Mandatory
Qualifications:
Equivalent college or post-secondary bachelor’s degree or diploma in health sciences or social work (or another field related to human services);
Fluently bilingual (French and English);
Two (2) years of experience in the field of customer service, preferably in a social service or office environment. Scheduling Commitment:
This is a 1-year contract for an overnight position from 11 pm to 7 am, 7 days a week, 365 days a year. While coordinators work 5 days a week, their schedule is subject to change every 4 months.
Flexibility
to work any of the following shifts day, evening, weekends, & holidays, as assigned
Note:
Shifts are assigned by role seniority Core Skill
Requirements:
Strong verbal and written
communication skills
in French and English;
Exceptional customer service skills, with polished
empathy
and de-escalation skills;
Ability to
work both autonomously, and share work closely with their team;
Great
attention to detail
, excellent ability to multi-task at the same time and good decision-making skills;
High level of resiliency amidst regular
challenging
situations;
Positive, can-do attitude, embracing change as the Team pivots procedure to meet the changing needs of our Customers;
Ability to
manage crisis situations responsibly, professionally and intelligently. What’s in for you?
Tragedy and crisis strike across the globe on a daily. This role allows you to be part of a Team prepared to provide support in response to these situations.
This role is
fast-paced
and
challenging
, but is also
exciting
, fulfilling and rewarding. In this role, you can log out at the end of your day knowing you made a very direct
positive impact
, helping others get support amidst life’s chaos. A bit about usWe’re a people-focused, customer-first,
purpose-driven
team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of
innovation
that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TEL…
