Overview
Bilingual Collector Jobs in Toronto, ON at Vault Credit Corporation
Full job description
Vault is a non-bank owned private lending company offering a wide array of financial services such as mortgages, business loans, equipment leasing as well as many other lending products. Vault has a devoted team of experts with years of experience in both financial services and real estate. We deliver products and services that meet our borrowers’ diverse needs quicker and easier than any traditional sources!
Who you are:
A passionate and motivated by the success of effectively collecting payments on past due lease and loan accounts within assigned delinquency range (60 days and under) including late charges, payment penalties, through verbal and written contact with customers in English or French. Under general supervision and in compliance with established policies and procedures, resolve the bad debt through various negotiation techniques skip tracing efforts and a thorough analytical review of the customer’s financial status, with integrity and professionalism.
A team player who believes in the relentless pursuit of excellence.
Responsibilities include , but not limited to:
Promptly notify customers on assigned task list of past due monthly lease or loan payments through daily calls, emails, letters , SMS texts and collect past due payments to bring the account back into good standing
Advise customers of necessary actions and negotiate debt repayment. Follow up frequently for payment commitments as per company process guidelines.
Be compliant with all federal and provincial procedures as it relates to the role, as well as established company policies and procedures.
Problem solving and tactfully handling confrontational or stressful interactions, efficiently deescalating complaints always treating customers with integrity.
Knowledge of lease contract terms and other contract documentation required to effectively to enforce the contracts
Diligently work through assigned NSF reports and A/R reports
Maintain a watch list of files that will be potential result in defaulted leases and assigned to Senior Collector.
Meet regularly with supervisor to review accounts and progress and ensure AR delinquency is within tolerance levels
Make detailed notes on each customer file. Efficiently utilize follow up system to ensure effective time management and continuity in the event of absence
Calculate lease payouts, past due balances including late charges and past due interest.
Respect and follow processes and procedures of various originators when dealing with customers
Escalate to management any queries beyond scope of individual empowerment
Work independently within a team to ensure service levels are being met. Assist team members when needed.
Meet bi- weekly with manager and team to review accounts and progress.
Provide bilingual assistance to the team where required.
Other duties and special projects as management may require.
Knowledge, Skills and Experience required (unless otherwise noted):
Strong French and English skills, both written and oral.
Postsecondary education, plus a minimum of four (2) years collections experience in a commercial/consumer industry
Proficient computer skills including proficiency in Microsoft Office and Excel applications, email, and basic internet usage.
Interpretation of Equifax credit reports
Excellent organizational and time-management skills. Must be detail oriented.
Strong interpe…
Title: Bilingual Collector
Company: Vault Credit Corporation
Location: Toronto, ON
Category:
