Overview
Bilingual Collections Officer Jobs in North York – Ontario at Vault Credit Corporation
Title: Bilingual Collections Officer
Company: Vault Credit Corporation
Location: North York – Ontario
Category: Finance & Banking, Accounting
Location: North York
Vault is a
dynamic
non-bank owned private lending company offering a
diverse
range of financial services, including mortgages, working capital loans, equipment financing, and various other lending products. Our dedicated team of experts boasts extensive experience in financial services and real estate, ensuring that we provide tailored solutions to meet our borrowers’ needs more efficiently and effectively than traditional sources.
Who You Are:
We are seeking a passionate and
results-driven
individual with specialized experience in collections within the working capital space, particularly in dealing with customers of prime, near-prime, and subprime credit quality. You thrive on ownership of your results and excel in collecting payments on past due lease and loan accounts through effective verbal and written
communication
in English or French. Operating under general supervision and in strict adherence to established policies and procedures, you employ negotiation techniques, skip tracing efforts, and thorough
financial analysis
to resolve objections and collect bad debt with integrity and
professionalism
.
As a committed team player, you embody our ethos of relentlessly pursuing excellence in all endeavors.
Responsibilities
Include (but not limited to):
Promptly notifying customers of past due working capital payments and employing various
communication
channels (calls, emails, letters, SMS texts) to collect past due payments and restore accounts to good standing.
Advising customers on necessary actions and negotiating debt repayment terms, adhering to company process guidelines.
Demonstrating ownership of results and compliance with federal, provincial, and company policies and procedures.
Tactfully managing confrontational or stressful interactions, deescalating complaints, and treating customers with integrity.
Utilizing knowledge of financial contract terms and Equifax reports to effectively communicate with customers and enforce contracts.
Diligently working through assigned NSF and A/R reports, maintaining detailed customer file notes, and efficiently managing follow-up systems.
Identifying potential defaulted leases and escalating to senior collectors as necessary.
Collaborating with supervisors and team members to review accounts, progress, and ensure AR delinquency remains within tolerance levels.
Providing bilingual assistance to the team when required and undertaking other duties and special projects as assigned by management. Knowledge, Skills, and Experience
Required:
Fluency in English (written and oral) is essential, with strong French skills considered a significant asset.
Postsecondary
education
combined with a minimum of three (3) years of collections experience in the working capital space.
Proficiency in Microsoft Office applications, Excel, email, and basic internet usage.
Ability to
interpret Equifax credit reports.
Exceptional organizational and time-management skills with meticulous
attention to detail
.
Strong persuasion, negotiation,
problem-solving
, and
conflict resolution
abilities.
Excellent interpersonal and internal customer service skills.
Capacity to understand customers’ needs and p…
