Overview
Bilingual Automotive Software Trainer/Formateur bilingue en logiciels automobiles Jobs in Montréal – Quebec at PBS Systems
Title: Bilingual Automotive Software Trainer/Formateur bilingue en logiciels automobiles
Company: PBS Systems
Location: Montréal – Quebec
Category: Automotive
Position: Bilingual Automotive Software Trainer / Formateur bilingue en logiciels automobiles
“PBS is the fastest growing “All
Inclusive
Business Platform” vendor in North America and we’ve only just begun!”
The Opportunity:
We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help. We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service,
inventory management
, and accounting modules. And that’s where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on
your skills
and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
As a Bilingual (French-English) Software Trainer you will provide excellent training to our new and existing customers of our software by assisting clients during development, install, and training process of their new dealership software.
You will
be assisting the customer with onsite new software install training as well as online and on the phone support. The ideal candidate is organized, customer service oriented and is a self-starter, will have a passion for technology, thrive on a changing landscape and will have experience in either the Parts, or Service area of a dealership. This position will provide you with the opportunity to expand your knowledge in a growing and established company.
This is a
remote work
opportunity based out of Quebecand requires travel to customer sites in Canada, US, or the Caribbean.
Job Responsibilities:
Learn and develop an understanding of the PBS software
Learn and develop an understanding of data entry and other key tasks
Provide excellent support to our customers in our software
Work directly with customers and train all sessions in assigned module(s)
Maintain a positive relationship with customers, identifying customer needs and ensure they are being met Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
Respond to both internal and external training requests in a timely manner
Ensure the queue is monitored
Demonstrate the ability to prioritize tasks without direction from Team Leads Become an install resource without assistance
Maintain documentation and update as processes change within the department
Knowledge sharing within own module and others within the department
Willingness to
commit to an ongoing system of
education
and cross-training
Create and maintain a positive
work environment
Perform other duties and responsibilities as assigned
Qualifications:
Fluent in English and French (speaking, reading and writing)
Experience in the Parts or Service area of a dealership1-2 years…
