Overview
BDC Operations Team Manager Jobs in Ancaster, Canada at Valsoft Corporation
Title: BDC Operations Team Manager
Company: Valsoft Corporation
Location: Ancaster, Canada
Category:
Be the driving force behind BDC success as a Team Manager. Oversee team dynamics, coaching, and operational excellence in a busy call center.
This critical position involves leading Appointment Coordinators and fostering effective teamwork. You will focus on performance management, conduct evaluations, and ensure that all team members reach their potential. Additionally, you will interact with various stakeholders to promote a collaborative work environment that drives customer satisfaction.
Key Responsibilities:
• Lead appointment scheduling and staffing operations
• Monitor performance and provide regular feedback
• Promote positive workplace culture and communication
• Assist with employee career mapping and training
• Work closely with Customer Success for optimal results
Requirements:
• 5–10 years experience in Contact Center environments
• Leadership experience strongly preferred
• High School diploma or equivalent required
• Excellent verbal and written communication skills
• Ability to multitask effectively in a tech-driven setting
Drive operational success by mentoring, coaching, and collaborating with your team to achieve outstanding performance in the BDC.
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