Overview
BDC Customer Engagement Specialist Jobs in Calgary, Canada at Go Auto
Title: BDC Customer Engagement Specialist
Company: Go Auto
Location: Calgary, Canada
Category:
Become a BDC Customer Engagement Specialist focused on delivering exceptional service. Connect with customers, manage leads, and set sales appointments to facilitate vehicle purchases seamlessly.
This vital role involves engaging with customers via phone, qualifying their interests, and ensuring they receive a top-notch experience. You will work in tandem with Product Advisors and Sales Managers to facilitate the sales process. Your responsibilities will include maintaining accurate CRM records and providing thorough follow-up.
Key Responsibilities:
• Professionally screen and forward inbound calls
• Reach out to leads and existing customer inquiries
• Gather vehicle preferences and set sales appointments
• Maintain accurate CRM notes and complete follow-ups
• Support the Sales Team in ensuring client satisfaction
Requirements:
• Exceptional phone communication skills and professionalism
• Previous experience in automotive or customer service preferred
• Ability to thrive in a fast-paced environment
• Flexibility for day and evening shifts
• Motivated to hit goals and learn in the industry
Shape customer journeys through effective communication and a dedicated approach.
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