AVP, HR Advice Jobs in Toronto, Canada at The Toronto-Dominion Bank (Canada)
Title: AVP, HR Advice
Company: The Toronto-Dominion Bank (Canada)
Location: Toronto, Canada
Category:
Description
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The AVP, HR Advice leads enterprise HR advice delivery, modernizing operating models, tools, and capabilities to provide timely, high-quality, and risk-aware guidance across the organization. The role leads a team that plays a critical part in advancing people manager effectiveness, judgment, and accountability across TD. while balancing operational excellence with future-focused transformation.
Key Accountabilities
The HR Advice role is accountable for transforming how HR advice is designed, delivered, and experienced across the enterprise. This role ensures HR advice is consistent, scalable, and risk-aware, while evolving delivery models, digital enablement, and advisor capability to meet the needs of a complex, regulated organization.
The role balances operational excellence today with modernization for tomorrow, enabling leaders and employees to access timely, high-quality HR advice while freeing HR capacity for higher-value work.
The role leads a function that is evolving to drive greater enterprise impact in people manager effectiveness, advancing managerial judgment, coaching maturity, and accountability in the stewardship of employee matters.
HR Advice Delivery & Experience
Lead end-to-end HR advice delivery across channels (e.g., advisor-led, self-service, escalated support)
Ensure advice is timely, accurate, and aligned to policy, employment law, and enterprise risk standards
Establish clear service expectations, escalation pathways, and accountability for complex cases
Continuously improve leader and employee experience at key moments that matter
Shape and advance a cohesive enterprise approach to drive outcomes that elevate people manager coaching capabilities, decision confidence, and accountability in managing colleague matters.
Team Leadership & Capability Building
Lead, coach, and develop a high-performing HR advice team
Build future-ready capabilities including advisory judgment, digital fluency, and continuous improvement
Foster a culture of accountability, learning, and client-centricity
HR Advice Modernization & Operating Model
Design and implement the future-state HR advice operating model, including tiering, case complexity, and role clarity
Simplify and standardize advice processes and decision frameworks
Reduce variability in advice outcomes while preserving professional judgment where required
Digital Enablement & Knowledge Management
Partner with HR Technology, Operations, and CoEs to modernize HR advice tools and platforms
Oversee HR knowledge management to ensure content is current, intuitive, and usable
Enable self-serve and “right-first-time” resolution through decision support tools and guided workflows
Leverage data and insights to identify trends, risks, and opportunities for improvement
Risk, Governance & Quality
Establish and maintain governance frameworks for HR advice delivery
Ensure compliance with employment legislation, policy, and regulatory requirements across jurisdictions
Proactively identify people-related risks and systemic issues through advice data and case trends
Stakeholder Partnership & Change Leadership
Lead change management to drive adoption of new advice models, tools, and ways of working
Influence senior stakeholders with clear insights, trade-offs, and recommendations
Act as a trusted partner to HR Business Partners, Centres of Excellence, and business leaders
Partner closely with Employee Relations, Legal, and Risk to manage high-impact matters
Partner closely with HR Advice & ER leadership supporting TD Bank AMCB and TD Securities for North America and Europe, Asia, Pacific
Skills, Education & Experience
Undergraduate degree required; advanced degree or designation in HR or employment law is an asset.
10+ years of progressive experience in HR, employment law, risk, governance, or related fields.
Proven ability to lead modernization and transformation initiatives in complex organizations (e.g., HR service delivery, operating model change, large-scale HR initiatives)
Superior business acumen with strong analytical and synthesis capabilities; able to convey complex issues simply and clearly.
Strong understanding of employment legislation and HR risk in a…
